JOB SUMMARY

Support the daily operations of the teller line in conjunction with the leadership team. Advocate and maintain a positive member experience by greeting members, assisting them with their banking needs and fostering relationships to ensure the members needs are being met. Support and assist with changes around efficiencies, initiatives, and improvements in assigned branch. Safeguard the integrity of the branch, ensuring all policies and procedures of the credit union are followed and that the branch is operationally sound.

ESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.

• Support the daily operations of the teller line and other branch functions in the absence of the MRA/Team Lead by performing a variety of duties related to the efficient operation of the teller line and branch functions to include:
  • Managing the vault, cash recycler, and ATM
  • Balance daily work and ensure personal daily settlement.
  • Direct and assist in end of day activities.
  • Assist with all audit and compliance functions, specifically behind the teller line and assist with resolving member issues.
• In the absence of branch management, be responsible for the opening and closing of a branch, when applicable. Note: team member would not be responsible for supporting the branch as the sole supervisor.
• Process teller transactions including, cashing checks, processing deposits and withdrawals, loan and mortgage payments and safe deposit payments.
• Assist members with member service activities to ensure a positive member experience:
  • Open new accounts, including savings, checking, money markets and certificates.
  • Process member IRA transactions; council members on IRA contributions and distributions.
  • Renew certificate accounts, transfer funds and disburse checks as necessary.
  • Conduct loan interviews, process loan applications, loan closings and fund disbursements.
• Have a high-level understanding of all electronic delivery channels offered by the credit union:
  • Online Banking, Mobile Banking, Debit Cards, Mobile Deposit, e-statement, etc.
• Advocate for a positive and meaningful customer and team member experience
• Ensure exceptional service is provided to external customers as well as internal customers.
• Greet members to the credit union and recommend products and services utilizing listening skills and open-ended questions to identify member needs.
• Support the mentoring and training of new team members in both teller and member service positions to ensure a positive team member experience.
• Remain abreast of operational and procedural updates within retail and throughout the Credit Union to ensure team members become familiar and comfortable with process changes.
• Support and assist other locations and departments as needed.
• Ensure confidentiality within all areas of responsibility.
• Act as an ambassador to the company and promote credit union products; including deposit and loan products, online offerings and business services.
• Adherence with credit union policies that could be amended from time to time.
• Follow all procedures pertaining to the Credit Unions policies of BSA, USA Patriot Act, and OFAC. Attend trainings when available and to keep abreast of all information regarding changes and updates. Report to Management any acts of disregard to these policies. Successfully complete all company required and job specific training.
• Perform additional duties as required.

QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS

• High school diploma or equivalent.
• Minimum six months experience working in a financial institution to include some teller and/or customer service experience.
• Knowledge of banking products, processes, and banking compliance.
• Good relationship skills, ability to work with a variety of team members and customers.
• Must be organized and detail oriented.
• Ability to multi-task and prioritize.
• Good written and verbal communication skills.
• Proficient with Microsoft Office.
• Bilingual (Spanish and/or Portuguese) a plus.

Working Conditions

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.

Physical Demands Efforts

This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a bankers box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.

Mental & Visual Demands

Specific vision abilities required by this job include: close vision and ability to adjust focus

Work Environment

This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.

Americans with Disabilities Act

First Citizens Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.

Additional Notes

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

This job description is subject to change at any time.