What are the responsibilities and job description for the Financial Experience Specialist position at First Citizens National Bank?
Employment Opportunity Announcement
Position: Financial Experience Specialist (full time position)
Department: Munford Financial Center, Munford, TN
Position Description: Customer Service Associate (CSA) is entrusted with handling cash, providing
amazing service to customers, and properly processing transactions. Recognizes customers’ needs for
additional products/services and makes timely and appropriate referrals. Provides “Welcome Home”
experience to customers and teammates. After approximately 6 months goal is for teammate to be promoted
to Financial Experience Specialist. The Financial Experience Specialist (FES) serves in a dual-purpose role
supporting both customer relationship development and transaction processing. The FES uses active listening
skills to recognize customer needs for additional products or services while delivering outstanding service.
Exercises some independent judgment under moderate supervision. Provides “Welcome Home” experience to
customers and teammates.
Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products, team
worker, problem solving skills and basic computer skills. Willing to participate in and support community
events. Able to actively solicit deposits and other bank products/services. A minimum of two years CSA, Teller
or similar experience is preferred.
Working Conditions: Available to work as needed up to 40 hours per week, Monday thru Friday.
Eligible for insurance benefits, retirement plans (401k & ESOP), incentive plan, PTO and flexible work hours.
Team atmosphere.
EEO/AA/M/F/VETS/DISABILITY
First Citizens National Bank - “Employee Owned Community Bank”
