What are the responsibilities and job description for the Lead Customer Service Associate position at First Citizens National Bank?
Employment Opportunity Announcement
Position: Lead Customer Service Associate
Department: Industrial Park Financial Center, Dyersburg, Tennessee
Position Description: Supervises Customer Service Associates. Serve in key sales role to
match the Bank’s products/services with customer’s needs. Recognizes customers’ needs for
additional products/services and makes timely and appropriate referrals. Entrusted with handling
cash, providing amazing service to customers, and properly processing transactions. Exercise some
independent judgment under moderate supervision. Provide “Welcome Home” experience to
customers and teammates.
Qualifications: Excellent customer/employee relationship skills, knowledge of Bank products,
team worker, problem solving skills and basic computer skills. A minimum of two years CSA
experience is preferred.
Working Conditions: Available to work Monday thru Friday 8:00 am to 5 pm. Serve on Saturday
rotation at Green Village Financial Center 9:00 am to 12 pm. Flexible work hours. Team environment.
Financial center is drive-thru only. Eligible for insurance benefits, incentive plan and retirement plans
(ESOP & 401k).
EEO/AA/M/F/VETS/DISABILITY
First Citizens National Bank
“Employee Owned Community Bank”