Teller Supervisor

Teller Supervisor

Reports To: Branch Manager or Teller Operations Manager

As the Teller Supervisor, you will be responsible for overseeing the daily operations of the teller team, ensuring that all branch transactions are completed accurately and efficiently while maintaining the highest levels of customer service. You will manage, train, and motivate the teller team. Additionally, you will assist in the development of branch strategies, manage cash flow, and ensure compliance with banking regulations and security procedures.

Key Responsibilities:

Team Leadership & Supervision:

• Supervise, mentor, and provide daily guidance to the teller team to ensure they meet performance expectations and adhere to bank policies.
• Conduct regular performance evaluations, providing constructive feedback and recommending training or development opportunities.
• Handle any escalated customer service issues, providing effective solutions while maintaining a high level of professionalism.
• Ensure consistent coaching and support for team members to promote a positive and efficient work environment.

Customer Service & Relationship Management:

• Provide exceptional customer service and resolve any escalated issues or complaints regarding teller transactions or services.
• Work closely with the branch management team to identify opportunities to improve customer satisfaction and branch performance.
• Encourage the team to build relationships with customers, identifying their needs and suggesting appropriate banking products or services.

Operational Oversight:

• Ensure that all teller transactions are processed accurately, efficiently, and in compliance with regulatory and security requirements.
• Manage cash flow for the branch, ensuring adequate cash levels are maintained.
• Oversee daily balancing of cash drawers and conduct surprise cash audits when necessary.
• Conduct regular audits of teller drawers to ensure accuracy and compliance.
• Monitor and ensure that all reports, cash balances, other financial records are accurately completed.

Training & Development:

• Organize and deliver training sessions for new and existing tellers, ensuring they are equipped with the knowledge and tools necessary to succeed.
• Ensure all tellers are up-to-date with bank products, services, policies, and regulatory requirements.
• Foster an environment of continuous improvement and professional growth for the teller team.

Qualifications:

• Education:

• High school diploma or equivalent.
• 4 years of experience in banking, with at least 2 years in a teller or supervisory role.
• Proven experience in managing or leading teams, with a strong ability to coach and develop others.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Strong understanding of teller operations, cash handling, and transaction processing.
• Excellent problem-solving, organizational, and multitasking abilities.
• Ability to work under pressure while maintaining accuracy and professionalism.

• Skills & Competencies:

• • Ability to lead a team effectively, motivate employees, and drive performance.
  • Strong commitment to providing exceptional customer service and resolving issues.
  • Excellent communication and interpersonal skills to interact with customers and team members.
  • Strong analytical and problem-solving abilities to address operational or customer-related issues.
  • Ability to prioritize tasks, delegate responsibilities, and manage multiple duties simultaneously.