Demo

Digital Product Owner - HYDRID

First City Credit Union
Altadena, CA Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/19/2025

The Digital Product Owner will assume, but not be limited to, the following responsibilities :

  • Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
  • Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal team members or department operations.
  • Reviews processes and recommends improvements and efficiencies to continuously improve processes and the member experience.
  • Works with cross functional teams to implement products and services that improve the member digital experience.
  • Directs and champions the Digital Experience to ensure alignment with organizational strategic objectives and annual goal achievement.
  • Identifies, centralizes, and accumulates vital data for use in analysis, trending, personalization and predictive analytics.
  • Fosters and maintains a high-performance environment and culture to value members and each other, work as a team, constantly improve, and uphold
  • Encourages team members to be accountable for delivering results and communicating effectively across all levels of the organization.

The successful candidate will possess the following education, knowledge and skillsets :

  • An associate degree in Information Technology / Systems, Business Administration or equivalent work experience required. Bachelor's degree preferred.
  • A minimum of 2 to 5 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
  • At least one (1) year of work experience in project management and Software Development Life Cycle including analysis, development, testing, deployment, and maintenance.
  • Excellent project and time management skills with ability to lead multiple projects, tasks and priorities; meeting established timeframes, strategies, and tactics.
  • In-depth knowledge of Credit Union regulations, products and services, procedures and guidelines, and field of membership requirements.
  • 2-4 years of previous Digital Banking vendor solution platform experience and management such as NCR / Candescent, Lumin Digital, Alkami, Q2, Banno, and other credit union industry specific solutions.
  • We provide competitive compensation and benefits package that includes :

  • Health, dental, and vision plans
  • 401(k) plan
  • Life insurance
  • Paid Time Off (PTO) Plan
  • Paid holidays
  • Position is hybrid.
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