What are the responsibilities and job description for the Customer Service Representative position at First Class Plumbing & Rooter Servi?
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
ALL INTERESTED CANDIDATES WISHING TO APPLY - PLEASE FOLLOW INSTRUCTIONS
PLEASE DIRECTLY CALL MICHELLE - HR
(909) 767-2675 Monday - Friday 9 am - 3 pm
This is an IN-PERSON POSITION and it will be required to report to our Riverside office during your scheduled days to work
PLEASE DIRECTLY CALL MICHELLE - HR
(909) 767-2675 Monday - Friday 9 am - 3 pm
This is an IN-PERSON POSITION and it will be required to report to our Riverside office during your scheduled days to work
Job Summary
First Class Plumbing is a five-star full-service Plumbing company proudly servicing Riverside, I.E., and Orange County. Our company provides residential and commercial plumbing services 24/7 and offers emergency service. We truly care about providing the best experience to our valued customers. We are searching for the right candidate to be our company's initial voice of the company!
First Class Plumbing is a five-star full-service Plumbing company proudly servicing Riverside, I.E., and Orange County. Our company provides residential and commercial plumbing services 24/7 and offers emergency service. We truly care about providing the best experience to our valued customers. We are searching for the right candidate to be our company's initial voice of the company!
We are seeking a Customer Service Representative and Dispatch Hybrid to join our growing team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure while showing empathy.
Responsibilities
- Receive a high volume of inbound calls and emails
- Respond to customer messages and website inquiries
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions using House Call Pro
- Handle customer complaints with a resolution and positivity
- Attend trainings to maintain up-to-date skills and knowledge
- Confirming all customer information is correctly booked and transferred into our system
- Dispatch to the appropriate Senior Technician
- Complete all necessary tasks through House Call Pro to close out any open jobs
Schedule
Sunday - Thursday
Sunday 7:30 am - 5:30 pm
Monday - Thursday 7:00 am - 2:30 pm
Sunday - Thursday
Sunday 7:30 am - 5:30 pm
Monday - Thursday 7:00 am - 2:30 pm
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Dispatching for a home service is a plus!
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Highly organized with the ability to prioritize projects and manage time effectively
Salary : $17 - $20
