What are the responsibilities and job description for the Operational Support Specialist - Flex position at First Coast Security Services?
Start your career with First Coast Security Services! We are a leading provider of security for a wide variety of companies. People from all experience levels are encouraged to apply!
With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer's best interests - whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.
FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey today!
POSITION SUMMARY:
The Operational Support Specialist supports the operational team with scheduling, proper billing, coding and billing. They are the first point of contact for scheduling needs.
This position may work several different schedules and be located in any market.
PRIMARY DUTIES AND RESPONSIBILITIES:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Manage, update and correct any and all scheduling concerns with qualified, properly credentialed candidates
- Extract metrics and observe improvements by looking over and analyzing scheduling, open post, and overtime related data
- Draft reports and prepare presentations on status of physical security scheduling and manning needs or developing concerns
- Create and maintain master schedules within WinTeam and update working schedules as required and/or needed
- Assisting with call out notifications and coverage of the open posts to meet contract hours
- Update and track paid time off requests, updating schedules as needed and processing request with payroll for proper pay out
- Oversee use of client systems to create required client accesses and badging to new FCS employees
- Running and verifying reports for accurate payroll and schedule reporting weekly (Schedule Activity Report)
- Attentively listen and forward any employee concerns to the appropriate departments for resolution in a prompt and efficient manner
- Assist with resolution of customer escalations and ticketing concerns. Collecting all data and information associated with escalation and reporting all to FCS management and Client teams
- Update and/or report any and all financial or invoice related data for proper invoice reporting
KNOWLEDGE, SKILLS, AND ABILITIES:
MINIMUM REQUIREMENTS:
Experience: 1 year in a physical security or equivalent environment
1 Years of demonstrated leadership skills
- Internal Candidates- Participated in an Integrated Project Team or served as a part of team to complete general project
2 years of supervisory experience - 1 year working in an operations, physical security or equivalent environment
- 2 years of experience collecting, analyzing, and utilizing data
- Participated in an Integrated Project Team or served as part of team to complete a general project
- 2 years of experience compiling reports
- 1 years of demonstrated leadership skills
- 1 years of incident response & management experience
- 3 years of experience with Microsoft Office tools
- Meets/exceeds First Coast Security's leadership principles requirements for this role
- Meets/exceeds First Coast Security's functional/technical depth and complexity
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:
Microsoft Office Suite
Word
Excel
PowerPoint
WinTeam- Preferred but not required
WORK ENVIRONMENT: Normal Office Setting
TYPICAL PHYSICAL DEMANDS:
- Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management
- Occasionally walk around office to printers, copy and fax machines, and file room
- Ability to sit while working at the computer
- Ability to reach forward to answer the telephone and to use the computer
- Ability to power grip the telephone, finger press to operate the computer keyboard, calculator, and telephone keypad, and pulp pinch to handle papers
- Possess speaking skills and hearing ability to interact with customers on the telephone
This job description is not a contract and does not affect the at-will nature of your employment relationship with First Coast Security. ?Furthermore, this job description is not intended to be all-inclusive and does not and cannot address every responsibility or duty you may be expected to perform during your employment. ?First Coast Security reserves the right to modify or amend this job description at its discretion, without prior notice.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status
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High School Diploma or GED
Associates Degree
Bachelors Degree
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, N/A
First Coast Security is an Equal Opportunity / Affirmative Action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.
