Loan Collections Representative

REQUIRED EXPERIENCE:

• Minimum of one (1) year related experience required.
• Full Time 
• Proficient in:
  • English (communication, reading, writing, grammar and mathematics)
  • Interpersonal relations and communication
  • Organizational skills
  • Thorough knowledge of collection policies and procedures
  • Knowledge of regulations affecting the collection function
  • PC skills (including Microsoft Office), and ability to learn job-specific software
• Visual and auditory skills

REQUIRED EDUCATION:

• High School Diploma or equivalent; specialized collection education/training.

WE OFFER:

• Medical insurance
• Dental insurance
• Vision insurance
• PTO
• 401K
• Paid Federal bank holidays
• Life insurance
• LTD insurance
• Flexible spending account
• Health savings account

RESPONSIBILITIES:

• Receives and reviews a daily computerized listing of all assigned delinquent loans.
• Communicates with delinquent borrowers in attempting to obtain late payments, using various means of contact such as telephone, letters, and email; utilizes effective human relations skills and various forms of persuasion to present a positive Bank image in an already negative situation.
• Utilizes methods of resource recovery under terms of the loan contract, depending on the feasibility and applicability of each case if initial recovery attempts do not secure required payment; refers customers to proper lending personnel for refinancing of delinquent loans.
• Documents all collection actions taken, such as telephone conversations, alternative financial arrangements made, letters mailed, etc.; maintains files.
• Notifies customer of amount due.
• Maintains control over delinquencies with respect to a satisfactory percentage of past-due accounts.
• Prepares mailings such as past due notices and various collections letters.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to insure the smooth and efficient flow of information.
• Communicates with management and staff personnel in order to integrate goals and activities.
• Responds to inquiries relating to his/her particular area, or to requests from other Bank personnel, customers, etc., within given time frames and within established policy.
• Maintains appropriate records and provides assigned reports.

First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service.  We will provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.

First Commerce Bank is an Equal Opportunity Employer.  All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity of expression, genetic information or any other characteristic protected by applicable law.