What are the responsibilities and job description for the Assistant/Representative position at First Commonwealth Bank?
Borrower Assistant Representative
Join the Special Assets Department and play a vital role in the Bank's daily operations. As a Borrower Assistant Representative, you will engage with borrowers to work towards resolving debt repayment issues.
About the Role
- Perform assignments and special projects to support collection and recovery efforts on past-due accounts.
- Initiate contact with clients via telephone, letter, and other forms of communication as needed.
- Take detailed notes and enter system codes in the Collection System for all actions taken.
Key Responsibilities
- Support the collection and recovery efforts on past-due consumer loans, Direct Installment Loans, Indirect Installment, Charge Cards, Mortgages, HEL, and Personal Credit Lines accounts.
- Determine the priority of assigned delinquent loans using the Collection System and maintain a satisfactory percentage of past-due accounts.
- Locate and contact delinquent borrowers to secure payments and bring accounts to current status.
- Establish and maintain records relating to delinquent loan accounts and update files to indicate the date(s) payment(s) received.
- Evaluate clients' financial strength and capacity to repay outstanding debt.
- Inform clients of amount due, disposition of assets, and any further obligation.
- Aquire and maintain knowledge of regulations affecting the recovery function, such as Fair Debt Collection Practices Act, as well as bank products and their benefits.
Requirements
- Strong communication, interpersonal, computer, analytical, and mathematical skills required.
- Maintain knowledge of current resource recovery laws and regulations, such as Fair Debt Collection Practices Act.
- Ability to wear hands-free telephone headset.
About Us
The First Commonwealth Bank is an equal opportunity employer and protected veterans/individuals with disabilities. We are committed to maintaining a diverse workforce and inclusive environment where everyone can thrive.
