What are the responsibilities and job description for the Vice President Sales Performance Coach - *Bilingual in Spanish Required position at First Commonwealth Federal Credit Union?
If you are results driven and passionate about coaching to improve employee sales performance - this is the position you have been waiting for! First Commonwealth Federal Credit Union has an exciting new opening for a Vice President Sales Performance Coach to join our team.
Who we are:
We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees.
Our mission is empowering the pursuit of financial happiness and our vision is to become the most beloved financial partner in our communities.
We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect
What you will do:
As our VP Sales Performance Coach, you will be responsible for coaching our Contact Center and Financial Center associates, focusing on improving sales performance to achieve goals. Motivate and guide associates to deliver quality sales and service in every interaction by:
- Developing Contact Center and Financial Center Associates to effectively deliver a defined sales & service process.
- Effectively developing the consultative skill-sets of Member Experience Associates in one on one and group settings.
- Effectively tailoring development activities to an In-bound & Outbound Call Center and Financial Center environment. This includes phone, in person and virtual media channels.
- Coaching & developing Contact Center and Financial Center Managers to a defined sales & service process.
- Effectively coaching & developing Member Experience Associates in traditional Financial Center(s) on Consultative Selling techniques while remaining consistent with FCFCU’s
- Working collaboratively with Market Manager(s), the Director of Contact Center & the Director of Member Experience in order to prioritize their team’s individual development
- Monitoring the sales performance of all Contact Center and Financial Center associates and identifying areas of improvement and formally reporting findings monthly to SVP,
- Developing a relationship with the Contact Center and Financial Center Associates to enable effective flow of ideas and communicate issues.
- Transitioning the newly onboarded Contact Center and Financial Center Associates to sales performance expectations.
- Developing sales coaching and learning material for the associates and set learning objectives.
- Delivering (and reviewing routinely to ensure current) Sales coaching and learning material for the associates and set learning objectives
- Establishing training needs by observing sales encounters, studying sales performance and reports.
- Collecting feedback regarding sales performance coaching and training programs.
- Prepare and present reports to the Chief Experience Officer.
- Stay up to date with the new market trends and demands of the financial services sales environment.
- Supporting additional Sales Enablement projects as needed, contributing expertise to enhance overall team performance.
- With review of scorecards, tracking the progress of new sales employees, providing ongoing coaching, guidance, and accountability to help them meet performance expectations
- Proficiency in Spanish
- Associates Degree in Business, Finance or related fields
- 3 years of experience facilitating training or delivering Sales Enablement programs,
- 5 years of work experience as a Sales Coach or Sales Trainer.
- 5 years in a successful sales role in the Financial Services industry.
- Excellent presentation and coaching skills.
- Strong knowledge of the sales process and its best practices.
- Outstanding customer service skills.
- Excellent decision-making and problem-solving skills.
- Excellent verbal and written communication skills with a keen eye for details.
- Strong leadership and management skills.
- Excellent networking skills and ability to work in a team.
- Familiarity with high-performance management methods.
- Knowledge of e-learning platforms and role-playing activities.
- Strong classroom management skills, including handling interruptions and disruptions professionally.
- Demonstrated influencing skills in recommending and implementing solutions with business partners.
- Willingness to travel up to 75% of the time to all Financial Center locations.
Preference will be given to those who have:
- Bachelor’s degree in Business, Finance or related fields.
- Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional.
