Customer Service Representative

Position Summary

Greets customers and

assesses needs to determine sales / service focus or referral to appropriate

department. Provides specific services

to existing and potential customers such as account opening and / or maintenance,

and purchases of CDs, HSAs and IRAs.

Essential Duties and

Responsibilities

• Access customer needs for sales and / or services in a

professional manner, determines best solution and clearly communicates that

solution to the customer. Answer

questions regarding bank products and services while recognizing sales and

referral opportunities.

including implementation of new ones.

certificates of deposit, safe deposit box leases, HSAs, IRAs, etc.

including but not limited to reordering checks, making account name and address

changes, granting access to safe deposit boxes, etc.

issues by conducting research, assuming ownership of customer problems, and

providing follow-up status to customers.

smooth traffic flow within banking office in order to provide efficient

service.

techniques and processes to better serve customers and the banking office team. Be proactive in daily customer and

prospective customer contact, either by phone or in person to identify

financial needs and initiate and / or strengthen relationships.

upon customer needs or by making the appropriate referral. Participate in team and individual sales

goals.

guidelines, and comply with all federal, state, and local regulations.

fraudulent transactions to prevent losses

Qualifications

minimum of 3 years of related job experience, or equivalent combination of

education and experience.

environment required, banking experience preferred.

environment.

Teller and Teller Supervisor.

calculations.

interpret and follow a variety of instructions furnished in written, oral,

diagram, or schedule form.

products (e.g., Word, Excel).

FIRST COMMUNITY BANK (SC) is an EEO employer - M / F / Vets / Disabled

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