What are the responsibilities and job description for the Teller position at First Community Bancshares?
Position Summary
Responsible for providingquality transactions and efficiency to customers who prefer personalinteraction with the Bank. Alsoresponsible for proactively recognizing additional financial needs of customersand referring them to other Bank staff as applicable.
Essential Duties andResponsibilities (Other duties may be assigned.)
- Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
- Balance daily work in accordance with established Bank policies and procedures.
- Handle proportionate volume of work based on banking office demands to include Teller Capture.
- Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
- Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Participate in team and individual sales goals.
- Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Opportunity for cross-training for Customer Service Representative and Teller Supervisor functions.
Qualifications
FIRST COMMUNITY BANK (SC) is an EEO employer - M / F / Vets / Disabled
