Branch Manager (5+ years of banking experience required)

Summary

The Branch Manager performs a broad variety of customer service, sales, and lending activities in order to promote branch growth. Responsible for mentoring, developing, and supervising all branch employees and overseeing the day-to-day operations of the branch. Actively participates in achieving sales and service goals and in maintaining operational excellence.

Essential Duties and Responsibilities:

• Responsible for overall management, growth and profitability of branch.
• Cross-trained on all functions within the branch, filling in when needed.
• Responsible for overall day-to-day management of facility, staff, and operations of the branch.
• Uses reports and resources as tools to maximize results for branch and employees.
• Participates in hiring, on-boarding, ; and responsible for managing performance and providing coaching for all branch employees;, and conducts performance reviews.
• Proactively participates in business development efforts to grow the branch.
• Actively participates in the community maintaining good public relations.
• Maintains and develops positive relationships with existing and prospective customers, demonstrating excellent customer service and setting an example for other staff.
• Implements controls to protect the bank in accordance with policies and procedures.
• Manages opening and closing the branch in accordance with FCB’s security policy.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs. Provide on-the-job training to tellers and universal bankers as needed.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
• Monitor tellers to ensure compliance with bank policies and procedures, to include outages and proof errors.
• Inspect night depository logs on a monthly basis to ensure compliance with FCB’s policy.
• Maintain key and combination log for branch.
• Ensure all teller equipment is properly functioning.
• Respond to customer complaints.
• Buy and sell money to ensure the branch has an adequate working supply of currency.
• Maintain teller and vault keys under dual control.
• Perform teller drawer audits for out of balance situations and vacations.
• Provide prompt, efficient, and accurate service in the processing of transactions.
• Assist customers with transactional needs according to the bank’s policies and procedures, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross-sell or service opportunities.
• Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash control, teller procedures, etc.
• Other duties assigned by the manager.

Job Qualifications:

· High school diploma or equivalent required

· 5 or more years of banking or related experience

· 5-7 years of effective leadership experience

· Proven exceptional customer service experience

Knowledge, Skills, and Abilities:

· Excellent customer service and interpersonal skills with both customers and other employees.

· Strong verbal and written communication skills.

· Ability to effectively manage time pressures and stress that can change rapidly depending on staffing levels as well as customer activity.

· Must have excellent attention to detail along with critical thinking skills.

· Must possess the ability to work well with employees at all levels of the organization and work well independently and as part of a team.

· Demonstrated work experience with confidential and sensitive information.

· Must be able to identify and resolve problems in a timely manner with a positive attitude.

· Positive attitude, initiative, willingness, and ability to contribute to projects.

· Strong PC knowledge to include Microsoft Word & Excel.

· Knowledge of Jack Henry Core Director and Deposit Pro preferred, but not required.

· Provides a complete range of customer services including opening new accounts, explaining available financial institution products and services, and gathers customer information to process new and existing accounts.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb

stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you ever worked for First Community Mortgage? Please answer Yes or No.
• Do you have any family members that currently work for First Community Bank? Please provide name.
• Have you ever worked for First Community Bank? Please answer Yes or No.

Experience:

• Banking: 3 years (Required)

Work Location: In person