What are the responsibilities and job description for the Mortgage Loan Assistant position at FIRST COMMUNITY BANK (SC)?
Position Summary
Responsible for assisting a high producing mortgage lender in managing their pipeline of routine residential mortgage loans. Assists the mortgage lender by “taking over” a mortgage loan application and managing it through its decisioning process. The ultimate objective is for an MLA to free up a high producer(s) so that they can prospect for and generate additional business by way of inviting additional mortgage loan applications.
Essential Duties and Responsibilities (Other duties may be assigned.)
- Demonstrated knowledge and understanding of how popular residential mortgage loans like Conventional Conforming, FHA, VA, USDA and construction loans are applied for, processed, underwritten and closed.
- Interfacing with a mortgage client soon after an application is filed to begin collecting the documents necessary to complete the loan file to be submitted to a processor.
- Follow up on leads generated by their Mortgage Lender to convert it into a loan application.
- When required, step in to assist the processor and the mortgage client to clear critical conditions placed on a loan application so that a decision is rendered on time.
- Prepare and provide a pre-qualification letter to a requesting mortgage client. Follow up and keep close contact with these clients with an ultimate objective to convert them into a formal mortgage loan application.
- Offer loan restructuring alternatives to mortgage applicants when applicable.
- Coordinate the closing date on each loan with a clear expectation of meeting it. Apprise the mortgage client, the mortgage lender, realtor(s) and any other party as applicable if the closing date requires revision.
- Assume ownership of customer problems to achieve resolution.
- Serve as an additional contact in responding to mortgage lenders customer inquiries relative to mortgage loan products, rates, procedures, etc.
- Manage the mortgage lenders pipeline to determine files are dispositioned in a proper and timely manner.
Qualifications
- 3 years of related experience, or an equivalent combination of education and experience.
- Effective oral and written communication skills.
- Ability to compute basic to moderately complex math calculations.
- Basic problem-solving and analytical skills.
- Proficiency in using personal computers and office products (e.g., Word, Excel).
- Excellent customer service and interpersonal skills.
- Ability to work independently.
Certificates, Licenses, Registrations
Must be licensed with NMLS prior to hire or before any mortgage loan applications may be taken.
