What are the responsibilities and job description for the Fraud Analyst position at First Community Bank?
First Community Bank
500 N. Water St.
Corpus Christi, TX
Position Summary
The position of Fraud Analyst shall be responsible for routine monitoring of bank activity and transactions to guard against and reduce financial fraud against the bank, our customers, and our employees. Includes: Debit Card Fraud, ACH Fraud, Wire Fraud, Check Fraud, Loan Fraud, ATM Fraud, Identity Theft, and Check Kiting. Responds to questions and/or provides information upon request from co-workers and customers. Stays current with fraud related issues in compliance with local, state and federal laws and regulations. The position is responsible for all Reg. E disputes and daily review of the banks Fraud monitoring software. Assists Operations Manager with preparation of monthly and quarterly reports.
Essential Duties
- Resolution of all EFT Errors
- Assist branch personnel with EFT Errors
- Resolution of all fraud disputes
- Account Analysis review for suspicious activity or patterns
- Daily review of Bill Pay Exceptions for fraud
- Daily review of Bill Pay OFAC reporting
- Daily review of the banks Fraud monitoring software
- Monitoring and handling all VISA CAMS reports
- Monitoring and handling of all CANS reports
- Monitoring and reporting on FIS closure accounts
- Investigates account activity to identify dispute rights, fraud, or other account solutions
- Properly track and store claim / dispute information
- Take necessary steps to resolve discrepancies and assist with disputes in reporting system
- Provide training as needed to all branch staff regarding Reg. E
- Identify and report fraud trends to Operations manager
- Maintain Retention Schedules for bank to include recording, retention, and destruction
Knowledge, Skills, and Abilities
Knowledge of personal computers and software for word processing and spreadsheets is required. Position demands attention to detail and ability to accept constructive criticism to effect positive improvement. This position requires the ability to meet established deadlines, work productively in groups and individually, communicate effectively in writing and orally, operate standard office equipment, work extended hours occasionally, and travel to various bank locations and training activities as needed.
Position Requirements
- Minimum five (5) years of experience in bank operations, back office preferred
- Graduation from high school (or equivalent)
- Experience with Excel and Word required
- Must be detail oriented
- Effective communication a must
