Assistant Branch Manager 1

You are a perfect match for our Credit Union!

The Assistant Branch Manager 1 position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives. Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience.

You will join a team of motivated, dedicated and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures and regulatory banking requirements.

Requirements:

This position requires an Associate Degree in Business Administration, or related field; or two years of related work experience in a financial institution with progressively responsible duties.

This position requires excellent oral and written communication skills, successful interpersonal skills, and the ability to work well with all First Community team members. The ability to develop relationships with members, small businesses, and community leaders is required. The leader must possess a thorough understanding of First Community’s products and services and be able to articulate and champion its values, vision and mission.

Essential Functions:

• Responsible for the sales and delivery of Credit Union products and services to new and existing members; including granting consumer loans, opening new accounts, encouraging the use of technology, referring specialized products and services to appropriate departments (i.e. mortgage loans, investment services, commercial loans).
• Assists in the overall management of branch operations including the dissemination of information and directions from Leadership to staff ensuring that the branch runs smoothly and member service expectations are met.
• Develop a working knowledge of all staff positions within their area of responsibility. Actively demonstrate by working in these positions periodically, especially as a Financial Service Representative or Teller to assist during busy times and when staff is out of the office.
• Stay abreast of branch financials, loan growth and membership growth. Participates and assists with setting and attaining branch goals that support companywide objectives.
• Comply with approved loan policy and loan procedures and guidelines, while making sound recommendations to the appropriate approval authority on all loans outside of established lending authority.
• Responsible for compliance with all applicable Credit Union policies at the branch level, manage security, and reporting any exceptions to the appropriate supervisor.
• May be trained as a Mortgage Loan Officer and registered with NMLS, or may assist MLO by acquiring preliminary information. Gather and relay that information to the MLO to expedite the member’s needs in order for the MLO to process and serve the member’s requests efficiently.
• Ensure audits & compliance of the branch meet standards of the credit union.
• Completes required compliance training in a timely manner and comply with all applicable regulations including Reg. Z, B, D, E, DD, CC, P, BSA, OFAC, HMDA, FCRA, and the USA PATRIOT Act.
• Demonstrate the ability to balance ATMs, ITMs, TCRs (if applicable), to problem-solve basic operating issues, and to train others as appropriate.
• Assist with controlling operational expenses incurred in the daily operation of the branch. This includes staffing at a level that maximizes quality service to the members.
• Responsible for maintaining positive communication between the members and branch employees, as well as relations between branch employees themselves.
• Manage all employees assigned to the branch operations and performs management functions, i.e., monitors department work schedule and coverage, time sheets and other related issues.
• Assist with creation of content and conducts group and individual training for sales and service, branch operations, and compliance with regulations, policy, and procedures to ensure the growth and development of the branch staff, and the ensure operational procedures are reviewed.
• Assists with interviewing and giving recommendations during the hiring process for the branch.
• Assists in writing and delivering the department’s employee evaluations, the rewarding of exemplary performance, and the recommendation of salary increases to Senior Leadership Team for those employees supervised.
• Responsible for recommending and implementing disciplinary actions up to and including terminations once approved by Administration.

Base Expectations:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Demonstrate the ability to handle various situations and issues as they relate to members, staff, management, volunteers, vendors, and others encountered in the daily operations of the Credit Union.
• Ability to solve problems and make decisions within responsibility level.
• Provide exemplary service and foster teamwork throughout the credit union.
• Must demonstrate a positive attitude, a professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously.
• Demonstrate a working knowledge of Microsoft Window applications and excellent computer literacy.
• Keep abreast of and implement as directed by Leadership any changes dictated by regulations, rules, and laws to ensure compliance within your area of responsibility.
• Develop and recommend to Leadership innovations and strategies that will enhance the operation within your area of responsibility. Be a creative thinker.
• Attend all required meetings unless prior approval is granted.
• Maintain punctuality while adhering to the assigned work schedule (a typical work schedule may go beyond branch hours).

Working Conditions:

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

Company's website: www.myfirstccu.org

** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.