What are the responsibilities and job description for the Loan Quality Supervisor position at First Community Credit Union of Oregon?

Job Description

You are a perfect match for our Credit Union!

The Loan Quality Supervisor position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements.

Requirements :

The candidate must have a High School Diploma or equivalent and a proven track record in customer service. Three years of related experience with commercial loans and consumer loans. An equivalent combination of education and experience may be acceptable. Above average skill with computer, typing and 10-key skills is required. Familiarity with real estate secondary market, credit union software systems and Microsoft applications is a plus.

The Loan Quality Supervisor is responsible for supporting, developing and leading the Loan Quality Team. Must demonstrate a positive attitude, a professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously. Must be able to build relationships in the community and possess excellent oral and written communication skills.

Essential Functions :

Able to perform all functions of the Loan Quality Department.
Responsible for the hiring, training, coaching, supervising and performance evaluations of Loan Quality employees in accordance with credit union policies, procedures and job descriptions.
Engage in career coaching and the professional development of Loan Quality employees to meet and exceed performance expectations.
Communicate collaboratively with the Vice President of Loan Quality, Senior Vice President of Credit Administration and Human Resources regarding human resource issues including disciplinary processes, up to and including terminations.
Maintain a good knowledge and current understanding of laws, regulations, and regulatory guidance related to compliance and the operations of the credit union. Completes required compliance training in a timely manner, comply with all regulations within scope of the position and encourage others to do the same.
Be a team player and serve as a role model for all credit union staff. Maintain a friendly, professional, positive attitude and provide prompt, efficient and confidential service. Communicate effectively and professionally with members, coworkers and management, including verbal and written communication.
Recognize and listen to member / coworker requests and / or concerns and identify their needs so they may better be served.
Possess a detailed working knowledge of Microsoft Word and Excel software applications that is adequate to perform the duties assigned.
Ensure good working relationships with approved contractors, appraisers and vendors.
Demonstrate the ability to adapt and implement new procedures.
Able to exercise sound judgement while making timely decisions. Versatility and problem-solving skills are essential to this position.
Regular, predictable attendance and active participation in required meetings, unless prior approval granted.
Back-up staff when necessary.
Represents the Credit Union with honesty, integrity and trust at all times. Confidentiality is of the utmost importance. The Loan Quality Supervisor is representing the Credit Union and empathy and tact are to be used at all times.
Adheres to established internal policies and procedures for compliance.
Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.

Base Expectations :

Be willing to perform any duty (beyond Essential Functions above) as assigned.

Provide exemplary internal customer service and foster teamwork throughout the credit union.

Be able to handle different situations; i.e., demonstrate versatility.

Communicate effectively and positively with coworkers and management.

Assist with accurate information gathering as needed by supervisor.

Possess a detailed working knowledge of software applications that is adequate to perform the duties assigned.

Possess a detailed working knowledge of the credit union’s core banking software that is adequate to perform the duties assigned.

Possess a detailed working knowledge of Microsoft Word and Excel software applications that is adequate to perform the duties assigned.

Recognize and listen to member / coworker requests and / or concerns and identify their needs so they may better be served.

Adequately perform all operational functions pertaining to position.

Confidentiality is of utmost importance.

Working Conditions :

Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.

Potential exposure to the threat of violence at any time.

Occasional business travel may be required.

Sitting or standing for extended periods of time may be required.

Repetitive motions and extensive keyboarding may be required.

Company's website : www.myfirstccu.org

First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.

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