Loan Servicer

You are a perfect match for our Credit Union!

The Loan Servicer position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.

Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures and regulatory banking requirements.

REQUIREMENTS:

The candidate must have a High School Diploma or equivalent and a proven track record in customer service. Two years’ experience in financial industry is desired. Above average skill with computer, typing and 10-key skills is required. Familiarity with real estate secondary market, credit union software systems and Microsoft applications is a plus.

Must demonstrate a positive attitude, a professional image, be self-motivated and have the ability to manage multiple projects and tasks simultaneously with a high degree of urgency and accuracy. Must be able to build relationships in the community and possess excellent oral and written communication skills.

ESSENTIAL FUNCTIONS:

Work as part of the Loan Servicing team to ensure each loan is professionally serviced and supported. This may include the following tasks:

• Fund and book new loans.
• Review new loan documents and new loan records for completeness, accuracy and compliance.
• Process documentation to ensure security instruments are properly collected and processed with credit union’s lien position recorded as expected.
• Follow up for final documents from outside vendors and agencies.
• File, scan and store documents under established procedures.
• Prepare secondary market files for shipping to investors and process purchase advices when loans are sold.
• Maintain collateral insurance on member loans within established procedures.
• Track insurance and property taxes, utilizing internal and vendor reports. Follow up for invoices and lapses in coverage.
• Force place insurance when necessary and revoke escrow waivers when appropriate.
• Schedule and process mortgage escrow disbursements and member escrow deposits.
• Perform private mortgage insurance activations and terminations. Process early termination requests from members within credit union and investor guidelines.
• Annual mortgage escrow analysis, process escrow shortage payments and generate replacement analysis.
• Process Hazard/Flood Insurance, Disability, Debt Protection, Credit Life and Life Share claims.
• Post payoffs, principal curtailments, reversals, adjustments and corrections on member loans.
• Process Skip-A-Pays on consumer loans.
• Process lien releases, utilizing internal reports and vendors. Scan released documents into Synergy.
• Prepare files for post funding quality control reviews and examiner requests.
• Transmit investor reporting and perform secondary market reconciling.
• Perform loss mitigation and foreclosure transactions and reporting tasks.
• Process escrow holdback, new construction and insurance claim draws.
• Ability to assist and respond to member’s and credit union staff inquiries by researching systems and documents. Present exception requests to VP Loan Servicing for feedback or approval.
• Cross train in all aspects of servicing.
• Demonstrate the ability to adapt and implement new procedures.
• Represent the Credit Union with honesty, integrity and trust at all times.
• Adhere to established internal policies and procedures for compliance.
• Complete required compliance training in a timely manner and comply with all regulations within scope of the position.
• Adhere to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
• Assists VP Loan Servicing, performing duties as assigned.

BASE EXPECTATIONS:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Versatility and problem solving skills are essential to this position.
• Demonstrate a good understanding of CU’s loan policies and product knowledge.
• Demonstrate a good understanding of investor guidelines.
• Possess a detailed working knowledge of Microsoft Word and Excel Software applications that is adequate to perform the duties assigned.
• Must demonstrate a basic knowledge of accounting principles, and maintain a high degree of accuracy.
• Be a team player and serve as a role model for all credit union staff.
• Maintain a friendly, professional, positive attitude and provide prompt, efficient and confidential service.
• Ensure good working relationships with vendors and investors.
• Communicate effectively and professionally with members, coworkers and management, including verbal and written communication.
• Demonstrates ability to gather information, work independently and use exceptional judgment.
• Follows the Credit Union’s Member Service Standards and Telephone Etiquette.
• Support management.
• Recommend/cross sell additional service opportunities.
• Perform other functions as requested.

WORKING CONDITIONS

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

**Equal opportunity employer, including protected Veterans and individuals with disabilities.