What are the responsibilities and job description for the Call Center Representative position at First Community Credit Union?
Job Description
Job Description
First Community Credit Union is seeking a full-time call center representative (Member Relations Specialist) to join our team to thoroughly and efficiently handle our members' and prospective members' financial needs. Are you looking for a rewarding career in the financial industry ? Do you enjoy working as part of a customer service team and thrive in leadership roles ? Would you like to work for a flourishing credit union in a supportive work environment ? If so, please read on!
As a Member Relations Specialist, you realize the importance of extending excellent customer service to members and prospective members and how that impacts the growth of our credit union. You exude a professional and courteous attitude as you interact with members and fellow employees while troubleshooting and resolving issues.
You focus on keeping the department's abandoned call rate low by promptly handling incoming calls and recognizing opportunities to share your knowledge about new and existing credit union products and services. This helps our team reach established growth targets.
QUALIFICATIONS
- Two years customer service experience
- Ability to handle personal, sensitive information professionally
- Strong critical thinking skills with an emphasis on accuracy
- Focused with an ability to prioritize multiple tasks
Are you passionate about customer service? Are you tactful and diplomatic? Are you a detail-oriented person with excellent follow-through? Are you ready to contribute your talents and energies to strengthening the quality of our credit union? If so, then you might just be perfect for this customer service position!
At FCCU we are growing a family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
Our leadership team encourages growth and advancement in your career. We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision, as well as Aflac accident, hospital indemnity and critical illness. Employees also have the opportunity for 2 different bonuses annually. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
The typical work schedule for this position is various hours Monday-Friday 8am-5pm. We offer a competitive salary and excellent benefits. EOE
