What are the responsibilities and job description for the Call Center Team Lead position at First Community Credit Union?
We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.
FCCU is searching for top talent to staff 17 branches and corporate positions ranging from Houston to Dallas/Fort Worth. FCCU is a progressive $2B asset credit union based out of Houston, Texas. We offer an excellent full time benefits package that includes medical, dental, and vision coverage, long and short term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part time and full time employees are eligible for 401(k) and a very generous 401(k) match. All FCCU employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an active Employee Activity Club.
FCCU has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District. FCCU has recently expanded membership to include the Dallas/Fort Worth area, thereafter expanding our field of membership to 25 counties in the state of Texas. From our small beginnings to our current $2 billion in assets, we have always operated under the philosophy of "people-helping-people." First Community Credit Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more. FCCU also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 147,000 members at our 17 locations. Wouldn’t you like to be a part of our growing team?
