GENERAL SUMMARY
The Enterprise Systems Administrator is responsible for maintaining and optimizing critical financial and operational systems, including Symitar, Synergy, Synapsys, Powerframe Docs, MeridianLink, Banno, telephony systems, and Eltropy. Working closely with the IT team, the role focuses on system performance, integration, and efficiency improvements to support credit union operations. The position will involve troubleshooting, system updates, process automation, and ensuring compliance with industry standards. Over time, the administrator will develop expertise in these platforms and lead initiatives to enhance workflows and resolve technical issues.
Key Responsibilities :
System Administration & Support :
- Manage, maintain, and optimize Symitar, Synergy, Synapsys, Powerframe Docs, MeridianLink, Banno, telephony systems, and Eltropy.
- Troubleshoot technical issues and coordinate resolutions with vendors and internal teams.
- Perform system updates, patches, and enhancements to maintain security and performance.
- Monitor system performance and proactively address inefficiencies.
Integration & Process Improvement :
Ensure seamless integration between systems to support credit union operations.Develop and maintain automation processes to improve efficiency and accuracy.Identify and implement workflow enhancements to maximize system capabilities.Security & Compliance :
Ensure all systems adhere to regulatory compliance and cybersecurity best practices.Manage user access controls, permissions, and audit logs.Work with the compliance team to ensure systems meet financial regulations and data security standards.User Training & Documentation :
Create and maintain technical documentation, user guides, and best practices.Provide training and support to staff on system functionalities and best practices.Assist in onboarding new employees with system access and training.Preferred Skills and Abilities :
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).3 years of experience managing enterprise applications, preferably in the financial or credit union industry.Strong technical knowledge of system administration, APIs, SQL, PowerOn scripting, and system integrations.Experience with Symitar (Episys), Synergy, Synapsys, Powerframe Docs, MeridianLink, Banno, Eltropy, and telephony systems is preferred, but not required.Understanding of credit union operations, compliance, and security best practices is a plus.Experience with workflow automation and process optimization.Strong troubleshooting and project management abilities.Ability to work independently and collaborate with cross-functional teams.Ability to analyze business needs and implement technology-driven solutions.Excellent problem-solving, communication, and project management skills.Compensation details : 60000-85000 Yearly Salary
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