What are the responsibilities and job description for the Loan Servicing Representative position at First Community Credit Union?
Loan Servicing Representative
There is an immediate opening for a Loan Servicing Representative at our corporate office located in Chesterfield. Loan Servicing Representatives service all existing consumer loans and credit cards with the credit union. The ideal candidate will have strong communication skills and take pride in helping others.
Job duties include:
• Assisting members and other employees with Loan Servicing questions via inbound phone calls, live chats, and online tickets.
• Responding to requests for loan payoffs, letter of guarantees, and other requests made to the department via email and fax from insurance companies, car dealerships, and others.
• Providing support to the department in other various tasks including auditing loan documents, processing lien releases and releasing titles, processing title paperwork for refinances, processing inbound mail from other institutions and DMVs, filing GAP and debt protection claims, and posting loan payoff checks.
• Assisting members and other employees with Loan Servicing questions via inbound phone calls, live chats, and online tickets.
• Responding to requests for loan payoffs, letter of guarantees, and other requests made to the department via email and fax from insurance companies, car dealerships, and others.
• Providing support to the department in other various tasks including auditing loan documents, processing lien releases and releasing titles, processing title paperwork for refinances, processing inbound mail from other institutions and DMVs, filing GAP and debt protection claims, and posting loan payoff checks.
