Teller Supervisor

Job Description:

The Teller Supervisor is responsible for modeling a high-energy, world-class service and sales culture that continually strives to improve the way we serve our members.

• Supervise, train, and coordinate job duties of tellers and Head Tellers.
• Assist Head Tellers with questions on teller duties or balancing of checks.
• Hold meetings to train Head Tellers on common errors or changes.
• Accountable for all cash on premises.
• Perform accurate financial transactions for members.
• Offer credit union products and services that fit individual member needs.
• Provide administrative support as needed under the supervision of the Branch Manager or Operations Manager.
• Uphold a strong sales culture within the credit union.

Essential Duties and Responsibilities:

• Live the First Community Credit Union Mission, Vision, and Values within the organization and communities.
• Open and close the branch office.
• Train and supervise teller staff on credit union policies and procedures.
• Perform teller duties as needed.
• Responsible for daily balancing and record keeping of each teller within the branch.
• Prepare the weekly work schedule for teller staff.
• Balanace and maintain vault cash. Provide Accounting with the weekly cash order amount.
• Assist with supervision and discipline of teller staff.
• Supervise filing and retrieval of deposit items.
• Supervise imaging, filing, and retrieval of other credit union records.
• Contact maintenance contract vendors for maintenance of credit union equipment.
• Maintain good working relationships with members, coworkers, and the Board of Directors.
• Attend credit union functions as requested.
• Perform other related duties as assigned.

Working Conditions:

Normal office working conditions with no disagreeable elements.

Requirements:

• Passionate and enthusiastic.
• Strong leadership skills, including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
• World-class service skills.
• Cash handling experience.
• Accurate and detail-oriented.
• Works well with others and follows directions.
• Outgoing personality, able to speak clearly, and has the ability to ask for new business.
• Ability to effectively communicate with members and interpret their needs.
• Provide accurate and timely professional service.
• Willigness to learn new skill sets to advance in a career with First Community Credit Union.
• Typing and keyboard skills desired.
• Good organization and time management skills.
• Ability to lead and coach other staff members in a professional manner.
• Ability to speak multiple languages desired.
• Knowledge of state and federal regulations relating to credit union operations management.
• Availability to work weekends and extended hours, as needed.

Education and Experience:

This position requires a high school education and 1-2 years of previous experience as a teller.

Compensation details: $17-$19 hourly wage.

Salary : $17 - $19