IT/Network Help Desk Associate

Position Summary

Resolve technology-related issues

by phone or in person with line of business technology users using professional

and responsive customer service skills and capabilities.

Essential Duties and

Responsibilities (Other duties may be assigned.)

• Serve as the first point of contact for bank employees

seeking technical assistance / problem resolution, working requests by way of

phone and / or email.

diagnostic techniques and pertinent questions.

details provided and walk employees through corrective action or take

corrective action as appropriate.

of support staff.

and / or moving computer equipment and systems as needed

systems.

and information until issue is resolved

calls.

processes and procedures.

senior IT Associates or the IT Director

Qualifications

customer support role.

and other tech products.

issues.

instructions furnished in written, oral, diagram, or schedule form.

like Office 365, Azure, including end-user tools like Excel, Outlook, Word,

etc.

FIRST COMMUNITY BANK (SC) is an EEO employer - M / F / Vets / Disabled

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