What are the responsibilities and job description for the IT/Network Help Desk Associate position at First Community?
Position Summary
Resolve technology-related issues
by phone or in person with line of business technology users using professional
and responsive customer service skills and capabilities.
Essential Duties and
Responsibilities (Other duties may be assigned.)
- Serve as the first point of contact for bank employees
seeking technical assistance / problem resolution, working requests by way of
phone and / or email.
diagnostic techniques and pertinent questions.
details provided and walk employees through corrective action or take
corrective action as appropriate.
of support staff.
and / or moving computer equipment and systems as needed
systems.
and information until issue is resolved
calls.
processes and procedures.
senior IT Associates or the IT Director
Qualifications
customer support role.
and other tech products.
issues.
instructions furnished in written, oral, diagram, or schedule form.
like Office 365, Azure, including end-user tools like Excel, Outlook, Word,
etc.
FIRST COMMUNITY BANK (SC) is an EEO employer - M / F / Vets / Disabled
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