What are the responsibilities and job description for the Customer Service Representative position at First Convenience Bank?
Come work with First Convenience Bank, where we provide a range of personal banking services to our diverse customer base. This role will involve working in a fast-paced environment to deliver exceptional customer service.
Sales Responsibilities
* Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit
* Process western union wires and cash advances
* Cross-sell bank services and products
* Provide personalized recommendations to customers on financial services and products based on their needs.
Operational Responsibilities
* Follow established policies in accordance with the bank and supervisor's direction
* Accountable for achieving monthly new account production as assigned by upper management
* Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
* Receive cash and checks for deposit, verify amounts, and look for check endorsements
* Examine cash carefully to guard against acceptance of counterfeit checks and identification
* Enter transactions into computer and issue customer receipts
Requirements
* Required to stand or walk for extended periods of time dependent upon branch location
* Ability to work in a high volume, stressful and noisy environment
* Operate a computer and other office machinery
* Ability to lift up to 25 lbs
