What are the responsibilities and job description for the Operations Director position at First Convenience Bank?
**Job Summary:**
We are seeking a highly motivated and experienced Branch Manager to lead our team at First Convenience Bank. The ideal candidate will have a proven track record of driving sales production, developing staff, and delivering exceptional customer service.
Main Responsibilities:
- Oversee daily branch activities, including sales production, teller operations, and new account opening procedures.
- Ensure branch employees meet sales targets and adhere to operational procedures.
- Develop and implement aggressive business development plans to achieve objectives.
- Participate in community associations and events to promote the bank.
- Familiarize yourself with all teller and new account opening responsibilities and provide guidance to employees as needed.
- Handle special or escalated customer concerns and provide excellent customer service.
- Support the career development of staff, including training and coaching.
- Maintain open communication between the branch and upper management.
- Prepare timely monthly reports and ensure branch compliance with operational procedures and banking regulations.
Requirements:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent required; bachelor's degree preferred.
