What are the responsibilities and job description for the Third Party Auto Collector position at First Credit Services Inc.?
Job Description
Auto Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to n balances, and maintain all related records. This position is work remotely from home. Top pay and commission for top collectors.
Essential Duties And Responsibilities
Auto Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to n balances, and maintain all related records. This position is work remotely from home. Top pay and commission for top collectors.
Essential Duties And Responsibilities
- Making outbound calls to client portfolio customer accounts
- Receiving inbound calls to discuss customer accounts
- Negotiating payment from customer
- Monitor the status of delinquent accounts
- Records payments made to the customer’s account
- Investigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance
- Ensures the security of customer files and delinquent account reports
- Performs other duties as necessary
- Excellent verbal and written skills
- Basic understanding of the Fair Debt Collection Practices Act (FDCPA) and state and federal laws pertaining to collection activities
- Excellent organizational skills with great attention to detail
- Ability to keep information confidential
- Professional demeanor and dependable work ethic
- Ability to exercise integrity and discretion
- Ability to remain professional in tense situations
- Ability to work in a fast-paced environment
- Ability to multi-task
- Associate or Bachelor's degree from an accredited college or university
- Minimum 2 years’ experience in a collections agency or related industry
- Experience with the Auto industry