What are the responsibilities and job description for the Universal Banker position at First Dakota National Bank?
Universal Banker
First Dakota is hiring a full-time Universal Banker to join our Mitchell team. A Universal Banker is responsible for performing branch duties to support and engage in First Dakota’s culture for exceptional customer service. Provide quality service through effective use of the Customer Service Expectations. Actively looks for additional opportunities to deepen customer relationship through business interactions. In addition, duties include accepting retail, commercial checking, and savings deposits, cashing checks and savings withdrawals, processing loan payments and assisting with night depository and vault duties. Hours vary Monday-Friday 8:35-5:35 and rotating Saturdays 8-12.
Duties
• Greet customers as they enter the Bank and assist them to the proper area.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level of customer service matching products and services to customer needs.
• Prepare and compile new customer applications and open accounts.
• Analyze credit and financial information for processing deposit accounts and other bank products for customers while adhering to policy and procedures.
• Respond to customer inquiries and requests regarding account or additional services, and suggest resolution on account disputes and other activity.
• Assist customers with deposits, withdrawals, payments, and coin and cash orders in an accurate and friendly courteous manner.
• Promote and cross-sell banking products and services as appropriate to customer’s needs.
• Provide ongoing relationship servicing with customers.
• Balance teller drawer daily according to the Teller Manual.
• Count and balance cash in ATM.
• Identify fraud to help prevent potential loss to First Dakota.
• Successfully research and resolve customer questions.
• Be an active participant in training programs, branch huddles, etc.
• Meet/exceed annual ICP objectives.
• Provide back-up support in the absence of a lead/supervisor.
• Maintain compliance requirements of the Bank.
• Perform other duties or special projects as assigned.
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of transactions accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or general education degree (GED).
Customer service and cash handling experience preferred.
Work Environment
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.
Physical Demands
Medium: The physical demands of this job include bending, sitting, and occasionally lifting up to 50 pounds with or without reasonable accommodation.
Requirements of All Employees
To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design - Demonstrates attention to detail
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation - Shares suggestions for improving work
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment - Exhibits sound and accurate judgment
Motivation - Measures self against standard of excellence
Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing - Uses time efficiently; Completes work in a timely manner
Problem Solving - Identifies and resolves problems in a timely manner
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others
