What are the responsibilities and job description for the VP - Retail Banking position at First Dakota National Bank?
Vice President Retail Banking
The VP Retail Banking will play a bank wide role in supporting the leadership and training for our Retail Banking and Lobby Service teams’. Driving customer service expectations, operational excellence and overall organizational effectiveness is a priority. Co-lead our strategic objectives related to retail banking in a manner that will contribute to the short and long-term goals of the Bank. Championing the Bank’s sales and service philosophy, training to expand knowledge of all retail and business deposit products and services. Knowledge of all deposit & retail lending platforms & systems is required, along with strong organizational skills, high accuracy, attention to detail, excellent communication skills, and the ability to work well in a team environment. This person will work closely with our SVP Retail Banking and collaborate with VP Deposit Operations, SVP Digital Banking Solutions, SVP Compliance, VP Loan Operations, and VP Financial Analytics. The VP Retail Banking will be responsible for enhancing and building strong employee relationships through continuous mentoring, coaching and training. The location for this position is TBD.
Essential Duties and Responsibilities include the following:
- Contribute to the execution of the Bank's strategic initiatives and long-term goals related to retail banking.
- Continually assess market conditions, customer needs, industry trends, technological innovation and competition to identify opportunities for growth and differentiation.
- Provide direction and oversight of all functions within retail banking, including but not limited to Lobby Sales & Service, Retail Lending, Credit Cards, Teller Operations, First Partners and Customer Solutions Center.
- Lead and support new account strategies, customer service, compliance, risk management, fraud mitigation, products and services, and project management.
- Participate and provide direction to the Dee Team, Senior Operations Team and Debit Card Portfolio Group.
- Act as a change agent by identifying opportunities, translating vision into strategy, bring stakeholders along in the process, and turn strategies into specific action plans in order to create a culture that is open to change.
- Support and lead operational changes to ensure it is communicated, followed and updated consistently.
- Consistently review processes and procedures to enhance operational efficiency, minimize risks, and improve overall customer satisfaction.
- Collaborate with other department heads and branch managers to develop and implement best practices, performance metrics, and goals for each functional area.
- Regularly assess the effectiveness of operations and implement improvements to optimize performance.
- Ensure operational processes are well articulated, fully documented, easily accessible and consistently implemented. Foster a culture where processes are consistently maintained, reviewed, revised and communicated to support operational effectiveness and scalability.
- Ensure strict adherence to all applicable banking regulations, laws, and internal policies.
- Support our risk management and fraud mitigation strategies to safeguard the bank's assets, customer’s assets and protect against potential threats.
- Foster a culture of compliance and risk awareness throughout the retail team.
- Assist the SVP Retail Banking in establishing team and individual goals for annual incentive goals. Provide consistent communication and reporting of goals to ensure accountability.
- Collaborate with technology providers to leverage technology and digital solutions to enhance customer experiences, streamline processes, and improve operational efficiency.
- Work closely with the SVP Retail Banking to assist in communicating operational updates, achievements, and challenges to other stakeholders.
- Provide mentorship and guidance to retail banking staff, promoting a culture of continuous learning and development.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and professional growth.
- Be connected with branches to obtain feedback about retail team members, facilities, products and services, and the communities we serve.
- Upon the direction of the SVP Retail Banking, support branch retail staff at multiple locations in the execution of their responsibilities.
- Provide feedback to the SVP Retail Banking as it relates to adequate and effective branch staffing.
- Coach and mentor retail banking supervisors with challenging employee relationships.
- Represent the bank and develop working relationships with other departments.
- Other duties are included, as assigned.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs process and procedure documentation
- Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations
- Project Management - Develops project plans; Communicates changes and progress; Completes projects on time and budget
- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Interpersonal - Maintains confidentiality; Listens to others without interrupting; Remains open to others' ideas and tries new things
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings
- Team Work - Exhibits objectivity and openness to others' views; Gives and welcomes feedback
- Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
- Change Management - Develops workable implementation plans; Communicates changes effectively
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities
- Strategic Thinking/Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
- Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process
- Motivation - Measures self against standard of excellence
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
- Quantity - Completes work in timely manner
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Professional Attire - Adheres to the Bank's policy for Career Apparel; Consistently meets Career Apparel standards; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Experience:
- Bachelor's degree (B.A.) from four-year college or university and five to seven years related management experience and/or comparable training; or equivalent combination of education and experience
- Language Ability:
- Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and Executive Management
- Math Ability:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Reasoning Ability:
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Ability to multitask and adjust priorities
- Ability to proactively adjust processes to meet regulatory changes
- Computer Skills:
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software, and Database software
Supervisory Responsibilities:
This position will include supervisory responsibilities. As assigned, handle supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include mentoring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition & constructive feedback to others
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
- Visionary Leadership – Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and outdoor weather conditions
- The noise level in the work environment is usually moderate
Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 20 pounds with or without reasonable accommodation.
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