What are the responsibilities and job description for the Client Success Manager - Northeast position at First Due?
This is a remote position.
First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.
The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.
The Role:
- Managing and developing long-term relationships with our public safety customers across North America.
- Focusing on client retention and expansion activities to reduce churn and increase ARR.
- Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs for the First Due product.
- Identifying upsell opportunities.
- Coordinate with our Deployment team to set up customer accounts.
- Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
- Working with the Product Management team to prioritize customer requests and enhancements.
- Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Qualifications and Experience:
You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have:
- 5 years of public safety experience
- Technical experience managing or implementing software platforms
- Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
- Demonstrated excellent written, verbal communication and interpersonal skills
- Strong organizational and time management abilities
- Have a track record of meeting or exceeding goals.
- A bachelor's or associate degree is preferred
All applicants must be authorized to work for any US employer in the United States. Locality Media Inc. is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media Inc. participates in E-Verify.
Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com .
Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t www.firstdue.com to learn more.
If you are a resident of California, Colorado, New Jersey, New York, or Washington, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
About First Due
First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.
Locality Media Inc. dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.
When you apply for a role at Locality Media, Inc. dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally. Please review our candidate privacy notice here .
