What are the responsibilities and job description for the Customer Service and Sales Director position at First Farmers Bank and Trust Company?
Retail Banking Operations Manager Job Description
The Retail Banking Operations Manager is responsible for overseeing the day-to-day operations of the bank's retail branches. This includes supervising branch staff, managing branch operations, and ensuring compliance with bank policies and procedures. The successful candidate will have a proven track record of driving sales growth, expanding customer relationships, and providing exceptional customer service. This position offers a unique opportunity to join a reputable financial institution and contribute to its continued success.
The Retail Banking Operations Manager is responsible for overseeing the day-to-day operations of the bank's retail branches. This includes supervising branch staff, managing branch operations, and ensuring compliance with bank policies and procedures. The successful candidate will have a proven track record of driving sales growth, expanding customer relationships, and providing exceptional customer service. This position offers a unique opportunity to join a reputable financial institution and contribute to its continued success.
- Supervise, train, and develop a team of branch staff to achieve sales and customer service goals.
- Manage branch operations, including scheduling, employee performance evaluations, and ensuring compliance with bank policies and procedures.
- Develop and implement strategies to grow deposits, expand customer relationships, and drive sales opportunities through outside selling.
- Provide exceptional customer service by responding to customer inquiries, resolving issues, and cross-selling bank products and services.
- Maintain accurate records, secure control of vault inventories, cash, and other negotiable items, and ensure the branch remains in compliance with all applicable federal and state regulations.
