What are the responsibilities and job description for the IT Support Specialist position at First Farmers Bank and Trust Company?
Job Type
Full-time
Description
IT SUPPORT SPECIALIST
DEPARTMENT : Information Technology
CLASSIFICATION : Non-Exempt
REPORTS TO : Director of Information Technology
SUPERVISES : None
POSITION SUMMARY :
Provides support to IT department; responsible for staging of new pcs for all bank staff, as well as responsible in getting old equipment cleaned and staged to be donated to different organizations; would help in cleaning up of old wiring and the pulling of new wiring as needed within the different branches; provide phone support for general help desk functions.
DUTIES :
- Set up new pcs, replace old pcs
- Cleaning old pcs, wiping off hard drives
- General cleanup of computer / server rooms
- Help deliver / install new pcs at branches
- Periodically setup of WebEx for other departments
- Tier level 1 Phone support for branch staff
- Help establish / maintain user access levels across the network and within other applications
- Help in testing different applications during software upgrades
Requirements
RELATIONSHIPS / QUALIFICATIONS :
WORKING CONDITIONS :
