Retail Banking Operations Manager

Job Summary
First Farmers Bank and Trust Company seeks a highly skilled Branch Manager II to oversee the operations of its full-service branches. The successful candidate will be responsible for managing a team of retail banking professionals, providing exceptional customer service, and driving sales growth through strategic business development initiatives.

Main Responsibilities:

• Supervise, train, and develop a team of branch staff to achieve sales and customer service goals.
• Manage branch operations, including scheduling, employee performance evaluations, and ensuring compliance with bank policies and procedures.
• Develop and implement strategies to grow deposits, expand customer relationships, and drive sales opportunities through outside selling.
• Provide exceptional customer service by responding to customer inquiries, resolving issues, and cross-selling bank products and services.
• Maintain accurate records, secure control of vault inventories, cash, and other negotiable items, and ensure the branch remains in compliance with all applicable federal and state regulations.

Requirements

1. Responsible to the Regional Branch Manager for the fulfillment of duties assigned.
2. Will have contact with customers and public.
3. Ability to manage branch-banking personnel engaged in retail operations to achieve profit, growth, and customer service objectives within bank policy guidelines.
4. Previous experience in retail banking, sales, and staff management preferred.
5. Requires sound knowledge of established procedures, methods, and practices, and extensive knowledge of customer base.
6. Good sales and computer skills, and a proven ability to develop business opportunities are necessary.
7. Should be analytically minded and possess good judgment.
8. Must demonstrate sales, management, communication, and interpersonal skills.
9. Maintain relationships within the business community including participation with community organizations and community projects.