Branch Manager II

POSITION SUMMARY:

The Branch Manager II position at First Farmers Bank & Trust is responsible for leading a full-service, profitable branch. This role involves driving growth, managing branch operations, and ensuring exceptional customer service. The Branch Manager II will lead the Retail staff in achieving strategic objectives through continuous coaching and fostering professional development. This role requires a strategic thinker with strong leadership skills and a deep understanding of the banking industry.

DUTIES:

• Leadership and Management: Lead, mentor, and develop branch staff to achieve performance goals and provide exceptional customer service
• Customer Service: Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and promoting a customer-centric culture
• Sales: Drive branch sales and business development efforts by proactively seeking out new bank customer relationships through targeted outbound calls. Identify and engage potential clients, set ambitious targets, and implement effective strategies to achieve substantial growth. Proactively engage with local businesses and leverage community events to expand the customer base. Additionally, focus on customer retention through exceptional service and relationship management to ensure long-term success
• Financial Management: Oversee branch financial performance, including budgeting, forecasting, and expense management. Ensure profitability and cost-effectiveness. Ensure the branch consistently meets its financial targets
• Compliance and Risk Management: Ensure branch operations comply with all banking regulations, policies, and procedures. Manage risk effectively and ensure the security of branch assets
• Operational Efficiency: Streamline branch operations to improve efficiency and productivity. Implement best practices and continuous improvement initiatives
• Community Engagement: Represent the bank as a dedicated community partner by building strong relationships with key stakeholders and actively participating in local events and activities. Present financial literacy programs to educate clients and the broader community on effective financial management, fostering a sense of financial empowerment and community well-being
• Collaboration: Work closely with other departments, including treasury management, mortgage officers, commercial lenders and marketing teams, to ensure seamless service delivery and achieve business objectives
• Market Analysis: Monitor market trends, competitor activities, and industry developments to identify opportunities and threats. Provide insights and recommendations to senior management
• Financial Analysis: Assess the financial needs of clients and recommend suitable banking products and services, emphasizing the importance of personalized service tailored to each client's unique circumstances. Demonstrate a deep understanding of their financial goals and provide customized solutions that inspire confidence and trust. Additionally, assist in preparing financial proposals and presentations for clients as needed

RELATIONSHIPS/QUALIFICATIONS:

• Responsible to the Regional Branch Manager for the fulfillment of duties assigned
• Will have contact with the customers and public
• Ability to manage branch-banking personnel engaged in retail operations to achieve profit, growth and customer service objectives within bank policy guidelines
• Previous experience in the deposit area (teller), sales and staff management preferred
• Requires sound knowledge of established procedures, methods and practices, and extensive knowledge of customer base
• Good sales and computer skills, and a proven ability to develop business opportunities are necessary
• Should be analytically minded and possess good judgment
• Must demonstrate management, communication, and interpersonal skills
• Maintain relationships within the business community including participation with community organizations and community projects

WORKING CONDITIONS:

• Normal office environment
• Extended viewing of computer screens
• Moderate lifting up to 25 pounds
• Environment may necessitate excessive standing
• Repetitive hand and arm movement
• Moderate business traveling