What are the responsibilities and job description for the Customer Service Specialist position at First Farmers Bank and Trust Company?
Customer Service Expertise
First Farmers Bank and Trust Company is seeking a highly skilled and customer-centric Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues in a timely and professional manner.
The ideal candidate will possess excellent communication and interpersonal skills, a strong commitment to providing quality service, and the ability to work effectively in a fast-paced environment. They will also be committed to staying up-to-date with industry developments and regulatory requirements.
Key Responsibilities:
Requirements:
First Farmers Bank and Trust Company is seeking a highly skilled and customer-centric Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues in a timely and professional manner.
The ideal candidate will possess excellent communication and interpersonal skills, a strong commitment to providing quality service, and the ability to work effectively in a fast-paced environment. They will also be committed to staying up-to-date with industry developments and regulatory requirements.
Key Responsibilities:
- Manage and resolve all customer requests for updates, inquiries, and any problems either in person or over the phone.
- Provide quality customer service through knowledge of all bank products and services.
- Expand and retain bank customer relationships while growing new relationships from prospective customers.
Requirements:
- Responsible to the Regional Branch Manager for the fulfillment of duties assigned.
- Skills needed include excellent communication and interpersonal skills, a strong commitment to providing quality service, and attention to detail.
