Loan Servicer

POSITION SUMMARY:

Be an integral part of the Loan Servicing team while building relationships with lenders, loan support staff, and customers. Manage and accurately book all loan types on the bank's core processing system, adhering to regulatory compliance and bank procedures. Perform file maintenance as requested or necessary.

DUTIES:

1. Handle customer inquiry calls in the Loan Department

2. Assist bank employees with making tickets, account maintenance, codes, and ensuring data integrity throughout the life of the loan.

3. Perform maintenance on loan accounts, codes and ensuring date integrity throughout the life of the loan.

4. Process payoff requests; both internal and external

5. Accurately book all loan types

6. Maintain a high level of attention to detail

7. Balancing of internal accounts

8. Assist with audit or reviews of loan files and servicing needs

9. Process and assist with all UCC tasks including but not limited to continuations, amendments, and terminations

10. Research and review non-post loan payments

11. Process and mail notice and statements, maintaining tracking if necessary

12. Perform other duties as assigned

RELATIONSHIPS/QUALIFICATIONS:

1. Responsible to the Loan Servicing Manager for the fulfillment of duties assigned

2. Will have contact with the customers and co-workers on a regular basis

3. Accuracy and strong attention to detail is required

4. Strong communication and phone skills, confidentiality and basic computer skills are desired

5. Previous experience in Loan Servicing or related financial service roles highly desirable

WORKING CONDITIONS:

1. Normal office environment

2. Extended viewing of computer screens

3. Repetitive hand and arm movement