Regional Branch Manager

DEPARTMENT: Retail

CLASSIFICATION: Exempt

REPORTS TO: VP, Director of Retail Sales & Leadership

SUPERVISES: Converse, Culver, Fairmount, Huntington, Knox, Marion, North Judson, Peru North, Peru River, Wabash and Float Staff

POSITION SUMMARY:

Responsible and accountable for directing and administering, through subordinate personnel, a group of Bank Branches to achieve profit, growth, and customer service objectives through the development of deposits, assets, operational efficiencies and fee based services.

DUTIES:

• Provide positive leadership and open communication for all staff in region
• Maintain complete understanding of all bank products and services
• Work with Retail Staff, Branch Manager, Mortgage Officers and Commercial Loan Officers to evaluate potential prospects and prominent customers in the region for business development
• Administer and direct sales programs per branch within region
• Visit branches within region a minimum of twice per month
• Conduct Branch Manager meetings within region as needed
• Conduct CSR and Head Teller meetings within region as needed
• Maintain a high level of communication throughout the region
• Schedule and conduct quarterly Branch Manager meetings in combination with other Regional Branch Managers
• Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, and audits to meet regional profit and performance objectives
• Ensure bank policies and standard operating procedures are consistently and uniformly applied by all Branch Managers
• Identify questionable actions, operational inefficiencies and problems and follow through with resolutions
• Resolve personnel issues, working with the assigned Human Resources personnel to ensure resolution within established procedure and guidelines
• Evaluate Branch Manager performance on a consistent basis, providing counseling and guidance as needed
• Annually prepare formal performance evaluations in an honest and impartial manner, recommending salary increases, career growth and promotions as appropriate
• Assist Branch Manager in researching competitive products and services in target markets
• Promote a sales culture, ensuring staff receives proper training to demonstrate abilities to sell and cross-sell
• Assist in developing a Customer Satisfaction program
• Assist in developing goals for each branch
• Assist in annual budget process and coordinate overall branch budgets for the region
• Assist Branch Managers with the development and management of quarterly Business Plans.
• Other duties as assigned by supervisor
• Attend ALCO meetings

RELATIONSHIPS / QUALIFICATIONS:

• Responsible to the VP, Director of Retail Sales & Leadership for the fulfillment of duties assigned
• Position calls for effective time management skills, project coordination experience, the ability to work well with all levels of internal management and staff, as well as outside clients
• Extensive computer knowledge and grammar skills are necessary
• Proficient in Microsoft Word, Excel and Power Point
• Maintain relationships within the business community including participation with community organizations and community projects
• Bachelor’s degree in business or finance preferred
• Three to five years of related experience (sales, retail deposit area/staff management)
• Good management and human resources skills
• Extensive background in financial institution operation policies and procedures, banking regulations (state and federal), employee development, sales and management

WORKING CONDITIONS:

• Normal office environment
• Extended viewing of computer screens
• Moderate lifting up to 25 pounds
• Repetitive hand and arm movement
• Moderate business traveling