Community Banking Market Leader

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes in 2021.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose:

The Community Banking Market Leader is responsible for leading production and customer experience efforts to achieve performance goals for the Community Banking Division. This includes sales and service strategy, activity design by job family, measuring sales and service effectiveness, performance management, and talent development and acquisition. This position is responsible for coaching, business development, sales training and operational excellence to ensure branches are meeting defined growth goals and regulatory and compliance standards. They will directly manage Branch Managers in their market/region.

Essential Functions:

• Identify and lead business development activities both independently and with Branch Managers with an emphasis on expanding existing customer relationships and acquiring new customer relationships with a focus on small businesses. Includes partnerships with Treasury Management Officers, Commercial Relationship Managers, Mortgage Loan Originators, and third-party service providers to collaborate and close on new business to the bank.
• Direct, manage, collaborate, and supervise the activities of the Branch Managers within the region, to include setting annual performance goals, ensuring sales activities are consistently performed, reporting on performance metrics, supporting for success, holding accountable and providing annual performance reviews. Ensures regular coaching activities are taking place within every branch and participates in joint sales calling and coach the coach sessions to elevate and evaluate branch manager performance.
• Maintain knowledge of applicable federal and state regulations. Ensure branch and region are in compliance with audit, operational regulations and guidelines through training, monitoring, and completing quarterly/periodic branch audit reviews.
• Communicates Bank vision, goals and initiatives. Monitors, tracks, and communicates to Branch Managers and Director of Community Banking progress to goal. Creates market-specific annual business plans with Branch Managers to achieve goals.
• Establish and foster an enthusiastic culture of sales and service.
• Partners with the Director of Community Banking on higher level strategies centered around sales, service, staffing, and compliance.
• Establish, promote, and participate in networking opportunities within the region.
• Develop strong community ties and Centers of Influence within the region to align First Fed as the best community bank for business and consumer needs.
• Maintain knowledge on market trends, key competitors, and products and services. Makes recommendations on key sales strategies identified in region to Director of Community Banking.
• Implementation and monitoring of incentive plans and recognition and rewards program within region.
• Other duties as assigned.
  
  

Qualifications/Requirements:

• 10 years of relevant banking sales & sales management experience, preferably in small business and retail banking.
• At least 8 years’ experience managing Branch Managers.
• Bachelor’s degree in business, management, or related field or the equivalent work experience.
• Strong sales skills and ability to effectively coach and work with others.
• Possesses excellent communication and organization skills.
• Proficiency with personal computer systems; experience with Excel, Word, Power Point, and Outlook.
• Able to travel significantly within region and limited travel within state.
• Ability to attend networking events to include occasional evenings and weekends.
• Knowledge and understanding of regulations, policies, and processes applicable to the banking industry.
• Embrace, promote, and facilitate change indicated by corporate needs, market, or regulatory requirements.
• Self-starter with high degree of initiative, dependability and ability to work with limited supervision.
• Ability to handle pressure and remain adaptable and positive in a fast-paced, changing work environment.
• Possess a high level of personal integrity, and ability to exercise sound judgment when making decisions.
• Strong ability, desire and enjoyment in working with others, both employees and customers, in a cooperative, professional and friendly spirit.
• Regular and reliable attendance is required.
  
  

Physical Requirements:

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods. Ability to travel within Region and State.

• The pay range for this position is $105,453.62 - $179,271.15
• The typical hiring range for this position is $105,453.62 – $150,000
• The incentive plan for this position is the Community Banking Incentive plan. It is paid out quarterly and annually based on market performance.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers