Relationship Banker Forks

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes in 2021.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

POSITION PURPOSE

Process a variety of financial transactions for customers in accordance with established guidelines and procedures. Establish and strengthen relationships with new and existing customers, identifying Bank products and services to meet their financial needs. The Relationship Banker I position is designated to perform the full range of transactions and account management duties. The RB Float position will have different branch work locations as assigned.

ESSENTIAL FUNCTIONS

• Perform financial transactions in accordance with current policies and procedures, ensuring minimal errors and timely filing of account documentation.
• Opening consumer accounts.
• Meet assigned sales, referral, and cross-selling goals by identifying and selling Bank products and services beneficial to the customer’s needs.
• Develop and maintain a current knowledge of all products and services.
• Respond promptly to customer’s inquiries for services.
• Participate in assigned outbound business development activities including sales calls and networking.
• Consistently balance cash and teller transactions in an accurate and secure manner within guidelines.
• May perform vault duties such as ordering/shipping currency and coin and distributing money.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors.
• Take consistent responsibility for the safekeeping of money received and the prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• BSA and fraud regulation and compliance activities.
• Support other Branches by working in various locations as needed.
• Perform related duties and responsibilities as required.

REQUIREMENTS/QUALIFICATIONS

• High school diploma or certified equivalency.
• Typically requires at least 1 year experience cash handling in a retail environment which requires the use of math skills to pay and receive cash including balancing.
• Demonstrated success in achieving sales goals required.
• Proficiency in building and expanding customer relationships.
• Experience providing high-level service in a customer-facing role.
• Banking experience preferred.
• Ability to communicate professionally at a high level verbally and in written form.
• Ability to remain calm, friendly, and positive during all customer interactions.
• Active listening and questioning skills necessary to identify customer needs and effectively match with bank products and services.
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing a high level of customer service.
• Proficiency in keyboarding and ten-key/calculator skills. A working knowledge of Microsoft office applications including Word and Excel is preferred.
• Strong mathematical, organizational, and interpersonal skills.
• Attention to detail.
• Adaptable to change.
• Confident understanding and utilization of technology.
• Comfort with conflict resolution and problem solving.
• Valid WA driver’s license.

Physical Requirements & Working Conditions:

Work activities involve combinations of sitting/standing for prolonged periods of time, walking, and lifting up to 25 pounds.

Pay Range

• The pay range for this position is $19.44 - $33.05
• The typical hiring range for this position is $19.44 – $21.00
• The incentive plan for this position is the Branch Incentive plan. It is paid out quarterly based on branch performance.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers

Experience

• Proficiency in building and expanding customer relationships.
• Demonstrated success in achieving sales goals required.
• 1 year(s): Typically requires at least 1 year experience cash handling in a retail environment which requires the use of math skills to pay and receive cash including balancing.

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)