TM Support Specialist ll

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest, Best Banker in Readers' Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes in 2021.

For over 100 years First Fed has served our customers and communities throughout the PNW. We've donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years - many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds - our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism : We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative : We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect : We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth : We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership : We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose :

Provide full support to Treasury Management Officers and customers for the onboarding of all treasury management products and services.

Essential Functions :

• Provide primary support to Treasury Management Officers to facilitate the timely processing of all new treasury management services including Business Online Banking, ACH, positive pay, RDC and Account Analysis.
• Client outreach via phone and / or email to ensure full problem resolution and excellent client experience.
• Provide clients with training, demonstrations, and general troubleshooting on Treasury solutions.
• Provide primary support for the resolution of onboarding concerns by analyzing issues, identifying, and coordinating appropriate solutions.
• Complete all forms for treasury management services and follow up with customers to ensure quality client experience.
• Provide primary technical and operational support to the banks Treasury Management customers and branch personnel.
• Deliver exemplary level of customer service in a professional environment.
• Provide primary support for incoming requests through the Service Desk and telephone inquiries.
• Meet SLA's for all treasury management services.
• Maintain client records.
• Provide on-going demos and training to clients as needed.
• Ensure client files are audit ready.
• Provide input and feedback on projects and process integration.
• Perform related duties and responsibilities as assigned.

Qualifications / Requirements :

Physical Requirements :

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting / standing for extended periods.

Pay Grade

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $21 - $24