What are the responsibilities and job description for the Deposit Support Analyst position at First Federal Bank of Wisconsin?
Full-time Description
Description
Want to love your job and have an opportunity to own part of the company? Come work with us!
First Federal Bank of Wisconsin actively seeks energetic and outgoing individuals who are ready for a rewarding career with an outstanding community bank. Banking experience is preferred, but don't let that stop you if you've considered a career in banking. We consider all applicants with "shiny, happy" personalities who are eager for opportunities to learn and provide an excellent customer experience!
Our Story
As a community bank, First Federal Bank of Wisconsin is committed to our Mission of living our values and providing The Community Bank Difference through quick local decision making, a great customer experience, and a significant commitment to the communities we serve.
Our employees are important because they serve the needs of our customers and local communities. Our Vision is to provide our employees a value-based environment to work, learn, and grow. We develop long-term relationships with employees and customers to profitably grow into a high-performing community bank.
Primary Responsibilities
May perform any or all of the following duties:
Associates degree preferred. 2 years of financial industry or equivalent work experience. Progressive training and experience with Bank services, general clerical experience. Experience working with reports and large datasets. Accuracy and attention to detail. Technological proficiency.
Description
Want to love your job and have an opportunity to own part of the company? Come work with us!
First Federal Bank of Wisconsin actively seeks energetic and outgoing individuals who are ready for a rewarding career with an outstanding community bank. Banking experience is preferred, but don't let that stop you if you've considered a career in banking. We consider all applicants with "shiny, happy" personalities who are eager for opportunities to learn and provide an excellent customer experience!
Our Story
As a community bank, First Federal Bank of Wisconsin is committed to our Mission of living our values and providing The Community Bank Difference through quick local decision making, a great customer experience, and a significant commitment to the communities we serve.
Our employees are important because they serve the needs of our customers and local communities. Our Vision is to provide our employees a value-based environment to work, learn, and grow. We develop long-term relationships with employees and customers to profitably grow into a high-performing community bank.
Primary Responsibilities
May perform any or all of the following duties:
- Assist as needed with the development of new products, forms and changes to the new account opening process.
- Administration of deposit product system to include specification changes, research of products, services and other system features.
- Maintain a good working knowledge of applicable regulations. Remain current on deposit support concepts, practices, procedures and compliance to ensure technical and functional expertise for system utilization and problem resolution.
- Provide support to internal partner inquiries and issues related to deposit accounts, debit/ATM cards, account titling questions and electronic banking products.
- Create and analyze recurring reports to monitor activity as needed, including but not limited to: Wire transfers, ACH, remittance transfers, debit cards, fraud, Regulation E disputes, etc. Report to Deposit Support Manager and/or Compliance Officer as needed.
- Assist in projects as needed for the bank.
- Provide feedback to management on critical issues, interest, and concerns of customer to support ongoing efforts to improve service and products. Identify and address systemic issues and take the appropriate actions to remediate exceptions.
- Assist in coordination of training materials, forms and procedures. Assist with training for Deposit Support staff and other internal partners regarding Bank policies, procedures and reference materials. Write and/or update procedures for Deposit Support and internal partners as needed.
- Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
- Provide feedback to management of critical issues, interest, and concerns of customer to support ongoing efforts to improve service and products.
- Serve as backup to the Compliance Department for various duties, to include administration of the ITIN system, new account document verification, BSA reporting, remittance transfers, etc.
- Serve as backup to the Deposit Support team for daily tasks as needed.
- Perform additional duties as needed.
Associates degree preferred. 2 years of financial industry or equivalent work experience. Progressive training and experience with Bank services, general clerical experience. Experience working with reports and large datasets. Accuracy and attention to detail. Technological proficiency.