What are the responsibilities and job description for the Area Retail Banking Manager - Treasure Valley position at First Federal Bank?
Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.
Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.
Essential Duties and Responsibilities
- Develops an effective Retail Banking team through sound hiring and retention practices.
- Supervises, leads, trains, supports, and coaches retail banking managers/supervisors at multiple branch locations within assigned area.
- Through use of a CRM (Customer Relationship Management) tool, assists and coaches Retail Banking teams with achieving satisfactory levels of production with a proactive, systematic, and organized approach to business development, customer prospecting, and customer relationship management.
- Actively participates in inbound and outbound customer calling programs to retain and expand existing customer relationships and acquire new relationships.
- Assists Retail Banking teams with execution of strategies for acquiring new personal and business deposit accounts and services, consumer loans and real estate loans.
- Assists Retail Banking teams with execution of strategies for retention and expansion of existing retail banking relationships (deposits and loans).
- Assists with development and delivery of in-depth retail banking product and service training to Retail Banking production teams and general retail banking product and service training to peers within the bank.
- Participates in personal and team representation within the community.
- Develops and maintains relationships with internal business lines for successful referrals of products and services.
- Maintains awareness of regional Retail Banking market activity, practices, and products and reports this knowledge to management.
- Ensures team compliance with all laws, rules, regulations, policies, practices, and procedures.
- Other duties as assigned.
Supervisory Responsibilities
- Recruiting
- Training
- Coaching to Performance Standards
- Performance Tracking
- Individual Performance Appraisals
- Addressing Complaints and Performance Issues
- Resolving Problems
Qualifications Required
(Required education may be satisfied by experience and/or working knowledge)
- Bachelor’s degree in business or related field
- 7 years of experience in Retail Banking or related bank service area.
- 5 years of supervisory experience.
Physical Requirements and Working Conditions
- Sitting for extended periods of time
- Ability to operate computer applications and basic business equipment
- Travel for branch/department visits and business development (valid driver’s license required)
Qualifications Preferred
- 10 years of experience in Retail Banking or related bank service area.
- 7 years of supervisory experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
