Retail Market Manager

TEAM MEMBER RESPONSIBILITIES

• Overall administration and coordination of the branch actives in the region.

• Focus on developing and coaching staff in relationship management skills.

• Jointly conduct periodic pre-call planning sessions with each team member.

• Ensures staff is consistently updating and reviewing the Customer Profile.

• Perform staff observations of customer interactions including phone conversations and voice messages.

• Conduct assigned coaching sessions with each team member monthly.

• Strong communication skills including speaking to small or large groups whether inside or outside the organization.

• Able to multitask and work in a fast paced environment; can cope with change and shift gears easily.

• Responsible for managing multiple direct reports.

• Ensures sales staff is in compliance with all lending and deposit requirements.

• Oversees all sales and business development activities in the region.

• Implements a culture of building the bank on relationships.

• Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.

• Provides challenging and stretching task and assignments; holds frequent development discussions, is aware of each direct reports career goals.

• Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.

• This is a FLSA exempt position whose primary duty is managing their region’s sales division.

• Provides the best service to our customers with innovative and creative solutions.

PREFERRED EDUCATION AND EXPERIENCE

• Four year college degree is preferred

• Six to eight years related retail bank management experience

• Extended hours sitting and performing computer tasks may be required

TEAM MEMBER SKILLS & ABILITIES

• Desire and passion to keep growing personally and professionally.

• Seizes opportunities to make recommendations for improvements to senior management and relays direction from management to staff.

• Enjoys working hard; is action oriented with a positive and innovative attitude. Possesses the willingness and ability to embrace change.

• Creates an environment in which people want to do their best. Empowers others and can confidently delegate tasks and decisions.

• Consistently provides positive, direct, and actionable feedback. Is easy to approach and talk to. Takes time to put others at ease. Is a good listener, easily builds rapport and is empathetic to the needs of others.

• Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Mindful of competition and aware of current strategies and tactics in the marketplace.

• Has a niche for identifying talent. Hires the best people available and is not afraid of selecting strong individuals, internal or external applicants.

• Uses time effectively and efficiently. Able to prioritize and attend to a broader range of activities while maintaining a balance between work and personal life.

• Quickly determines what will help or hinder accomplishing a goal. Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.

Bilingual candidates encouraged to apply

EQUAL OPPORTUNITY EMPLOYER /VET /DISABILITY

E - Verify Employer

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision