What are the responsibilities and job description for the Customer Relationship Associate (Teller) - Full-time position at First Federal Community Bank?
At First Federal Community Bank, we are guided by our mission to empower the financial well-being of our community one person at a time. Since 1898, we have grown considerably, opening locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, and Uhrichsville. We have been named a Great Place to Work since 2019. For eight years in a row, we have made the American Banker magazine Top 200 Community Banks. We ranked #1 in Ohio (which has 180 banks) and 19th in the nation for our strong financial performance. We have held a five-star Bauer rating (for safety and security) for the last 28 years! In order to achieve these high honors, we depend on our team of talented, ambitious people who share our passion for excellence.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
This is a full-time position as a Customer Relationship Associate for our Mt. Hope Financial Center. If you are interested and are qualified for this role, we invite you to apply!
Position Name : Customer Relationship Associate (Teller)
Supervisor Name : Financial Center Manager
FLSA Classification : Non-Exempt
Status : Full-Time
Location : First Federal Community Bank, 7790 County Road 77, Mt. Hope, OH 44660
Banking is about people and our team is comprised of some of the best!
JOB SUMMARY :
As the first face many of our customers see, you create the first impression of who we are and what we believe. You provide memorable customer experiences and service that affirm they are our first priority!
You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.
You embrace opportunities for ongoing professional development. Your attention to detail and collaboration make you an important member of the First Federal team. You create value in each customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.
Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest in Our Community.
CORE COMPETENCIES :
Teamwork, Continual Improvement, Customer Focused, Confidentiality, Adaptable, Accuracy, Relationship Development, Resourceful, Decision-Making, Interpersonal Communication.
SPECIFIC RESPONSIBILITIES :
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into the computer system.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
- Receives loan payments and ensures the payment has been processed correctly in the computer system.
- Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions, and address changes.
- Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary.
- Answers basic debit card and internet banking questions.
- Demonstrates knowledge of all financial services to promote and cross-sell bank products and services.
- Answers phones and responds promptly and effectively to inquiries.
- Effectively utilizes Learning & Development tools and resources.
- Ensures the teller station is properly stocked with forms, supplies, etc.
- Reports issues with the computer system and other equipment used at the teller station.
- Understands the importance of and follows bank policies and procedures.
- Handles confidential information and documents to ensure customer privacy.
- Demonstrates accuracy, punctuality, and preparedness.
- Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner.
- Adheres to high ethical standards, and complies with industry regulations / applicable laws.
- Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm.
- Models a high level of integrity and professionalism.
- Actively participates in ongoing, personal professional development.
- Actively participates in organizations and community events.
- Performs other various duties as requested.
QUALIFICATIONS :
WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?
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First Federal Community Bank is an equal employment opportunity employer.
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