Customer Relationship Associate

At First Federal Community Bank, we empower the financial well-being of our community one person at a time.

Job Summary

As the first face many customers see, you create the first impression of who we are and what we believe.

• You provide memorable customer experiences and service that affirm they are our first priority.
• You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.

Core Competencies

We value team members who embody the following core competencies:

• Teamwork
• Continual Improvement
• Customer Focused
• Confidentiality
• Adaptable
• Accuracy
• Relationship Development
• Resourceful
• Decision-Making
• Interpersonal Communication

Specific Responsibilities

The Customer Relationship Associate (Teller) is responsible for:

• Receiving checks and cash for deposits to accounts, verifying amounts, examining checks for proper endorsement, and entering deposits into computer system.
• Cashing checks and processing withdrawals; paying out money after verification of signatures and customer balances.
• Receiving loan payments and ensuring the payment has been processed correctly in the computer system.
• Performing a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes.
• Balancing cash drawer at end of shift and reporting any discrepancies to supervisor as necessary.
• Answering basic debit card and internet banking questions.
• Demonstrating knowledge of all financial services to promote and cross-sell bank products and services.
• Answering phones and responding promptly and effectively to inquiries.
• Effectively utilizing Learning & Development tools and resources.
• Ensuring the teller station is properly stocked with forms, supplies, etc.
• Reporting issues with the computer system and other equipment used at the teller station.
• Understanding the importance of and following bank policies and procedures.
• Handling confidential information and documents to ensure customer privacy.
• Demonstrating accuracy, punctuality, and preparedness.
• Demonstrating problem-solving skills.
• Attending to the needs of existing and prospective customers. Ensuring customer concerns are addressed in a timely manner.
• Adhering to high ethical standards, and complying with industry regulations/applicable laws.
• Demonstrating an ability to adapt to changing business needs and deadlines with enthusiasm.
• Modeling a high level of integrity and professionalism.
• Actively participating in ongoing, personal professional development.
• Actively participating in organizations and community events.
• Performing other various duties as requested.

Qualifications

To be successful in this role, you will need:

• A High school diploma or equivalent.
• Good computer skills and interpersonal communication skills.
• Ability to operate office equipment, including computer, calculator, copier/fax and scanner equipment.
• BASIC knowledge of debits and credits. Ability to multi-task and adapt to change.
• Successful completion of in-house training program.
• Ability to travel to various FFCB Financial Centers as needed to ensure adequate staff coverage.

Why Choose First Federal Community Bank?

Here are just a few reasons why First Federal Community Bank is a great place to work:

• We offer a consistent schedule, allowing you to plan your life without the unpredictability of rotating shifts.
• We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze.
• You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.
• We offer generous paid time off available to you after 90 days of employment.
• We have a dedicated training department committed to your development and opportunities for on-the-job training for skill building.
• We offer a range of benefits, including medical, dental, and vision insurance, employer health savings account contributions, 401k program with employer match and safe harbor contributions, group life insurance, group disability insurance, employee assistant program, and more.