Financial Service Representative (Full-Time)

When you join First Federal Community Bank, you'll find more than a job. You'll find a career.
Since 2014, First Federal has been named to American Banker’s Top Community Banks list. This year, we ranked 1st in Ohio and 19th in the Nation for our financial performance and metrics. In order to achieve these high honors, we depend on our team of talented, ambitious people who share our passion for excellence.

Over 125 Years of Expertise
Originally known as the Dover Building and Loan Company of Canal Dover, First Federal Community Bank has been serving Northeast Ohio since 1898. We continue to grow, opening locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, and Uhrichsville, and opening soon in Jackson Township.

We truly believe banking is as much about people as it is about money. And although our dedication to old-fashioned customer service will never change, our commitment to innovation is equally strong. We are devoted to continuously updating our products and services, from giving our customers the freedom to deposit checks at home to offering free checking accounts.

Whether our customers are looking to open their first checking account, planning for retirement, or starting their own business, we offer modern convenience and full-service offerings from retail, commercial, residential and cash management services for business.

Community Commitment
From day one, our motto has been "Investing in Our Community." This means far more than providing superior financial services. It means volunteerism, philanthropy, and leadership throughout the communities we serve.
Giving back to our communities is part of the culture for all of our employees. Fundraisers and volunteer hours have been dedicated to a long list of charitable causes, and we are excited to add the Canton and Jackson Township communities to those we serve. 

Are you excited to learn and grow with us? We invite you to apply now!

Position Name: Financial Service Representative 
Supervisor Name: Financial Center Manager
FLSA Classification: Non-Exempt
Status: Full-Time
Location: First Federal Community Bank, Fulton Dr., Canton, OH. Must be willing to train in Dover, OH

Banking is about people and our team is comprised of some of the best!

• Leadership                                                                 Continual Improvement
• Resourceful/Collaborative                                       Knowledgeable/Trustworthy
• Professional Development                                      Resource Management
• Relationship Management                                       Interpersonal Communication
• Decision-Making                                                       Adaptable/Organized
• Customer Service                                                     Detail Oriented

• Serves our internal and external customers in a professional manner:
  • Adheres to the First Federal Way – Customer Experience
  • Follows the First Federal World Class Leadership Employee Experience
  • Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed promptly.

• Develops relationships through active customer engagement:
  • Consistently follows up on all new account openings and loan closures, thanking customers for their business and ensuring quality of service expectations were met either in person, via email or by telephone.
  • Demonstrates knowledge of all products and services to actively refer customers to mortgage lending, commercial lending and cash management products and services to complement/strengthen their banking relationship. Answers customer inquiries and assists customers with account research/maintenance.
  • Processes consumer and home equity loan applications, notifies customers of loan status including approvals and denials, prepares loan closing documentation, closes loans, and follows up with customers after closing to ensure satisfaction.
  • Attends to the needs of existing and prospective customers; ensures customer concerns are addressed promptly.
  • Utilizes active listening and strong product knowledge to understand and meet customer needs.
  • Actively cross-sells products and services to provide customer solutions and stimulate new growth.
• Assists in other areas of the financial center including helping on teller line as well as answering telephone.
  • Receives deposits and ensures that all transactions and account maintenance are properly processed.
• Collaborates with Financial Center Manager to continually achieve center and personal goals
  • Fosters opportunities for the team’s ongoing professional development.
  • Actively participates in organizations and community events that lead to growth sufficient to meet the financial center goals.
  • Assists in maintaining communications between the center and management by preparing and/or approving daily, weekly, and month-end reports regarding operations, security and productivity.
  • Assists in completing required audits (drawers, vault, ATM), in a specific timeframe.
  • Provides data for audits as needed.
  • Assists Financial Center Manager coaching and developing Customer Relationship Associate staff.
• Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm
• Committed to accuracy, punctuality and preparedness.
• Models a high level of integrity and professionalism.
• Actively takes part in ongoing, personal professional development.
• Demonstrates problem-solving and strong decision-making skills.
• Adheres to high ethical standards and follows industry regulations/applicable laws.
• Maintains a professional business appropriate atmosphere within the financial center. Sets example with personal professional appearance.
• Demonstrates strong oral and written communication skills.
• Performs other various duties as requested.

• High school diploma or equivalent.
• Education or experience commensurate with the above duties.
• Relationship Management and sales experience, particularly in cross-promoting products and services.
• Excellent interpersonal communication skills; written and verbal.
• Extensive knowledge of bank policies and procedures.
• Strong computer skills including Windows and Microsoft Office software.

• Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
• Weekends: We are only open a half day on Saturdays and always closed on Sundays, making planning personal activities a breeze!
• Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends. 
• Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!
• Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on-the-job training for skill building.
• Benefits: Medical, Dental, and Vision Insurance*, Employer Health Savings Account (HSA) Contributions*, 401k Program with Employer Match and Safe Harbor Contributions*, Group Life Insurance*, Group Disability Insurance*, Employee Assistant Program (EAP)* with free access to mental health resources.
• Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, On-site fitness center in North Dover.