What are the responsibilities and job description for the Customer Service Representative/Bank Teller position at First Federal Savings and Loan Association of...?
We're seeking a Customer Service Representative to join our team! Ideal candidates will have excellent customer service skills, previous cash handling experience, and the ability to conduct standard banking transactions (cashing checks, depositing and withdrawing cash, processing mortgage payments, opening accounts, etc.). CSRs are bank tellers, but they're also the front line of the Association, forming professional, meaningful relationships with customers to deliver the most pleasant banking experience possible.
This is a full time position in our Waynesburg Office, with a Monday to Friday schedule.
While CSRs have a variety of responsibilities, their principal duties include the following:
1. Greet customer by name and develop a friendly and trusting rapport, consistently delivering exceptional customer service in a professional, caring, and positive manner.
2. Perform various banking transactions, all in accordance with Association policies, procedures, and service standards.
3. Manage and balance individual cash drawer on a daily basis.
4. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
5. Recognize customer needs and suggest appropriate services of the bank, referring customer to appropriate department.
Benefits
1. Competitive pay
2. Health, dental, and vision
3. Life insurance and disability
4. 401(k) with employer match
5. Paid time-off
6. Opportunities for advancement
7. Professional and friendly work environment
Qualifications/Experience
1. High school graduate or equivalent.
2. Previous cash handling experience preferred.
3. Previous customer service experience preferred.
4. Superior customer service skills to be demonstrated in person, over the telephone, and in writing.
5. Ability to handle routine transactions and provide detailed explanation about a selected service, product or capability.
6. Possess computer skills for basic data entry and retrieval. Ability to learn and proficiently navigate through Association software programs.
7. Knowledge of fundamental mathematical calculations and ability to count cash back to a customer.
8. Reading and understanding of uncomplicated non-technical documents of varying length, such as business letters, policy manuals, safety rules, and office equipment instructions.
9. Ability to work a flexible schedule, including extended hours and Saturdays. Schedule changes may occur based on the operational needs of the office.
10. Must be physically present on-site to interact with customers, co-workers, and other business associates.
11. Current driver’s license required when travelling between offices.
Job Type: Full-time
Pay: $2,400.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Cash Handling: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $2,400
