What are the responsibilities and job description for the Electronic Banking Specialist position at First Federal Savings Bank?
Electronic Banking Specialist
Department: Electronic Banking/Deposit Operations
Reports to: Electronic Banking Manager
Supervises: None
Company Core Values:
- Respect/Golden Rule
- Commitment to Serve
- Flexibility
- Integrity
- Have fun!
Job Summary:
Assist internal and external customers with electronic delivery channels.
Major Duties & Responsibilities:
- Balance and Manage ATM Machines
- Assist customers with all aspects of Online Banking, Bill Pay, Mobile Banking, Card Hub, Apple Pay, Google Pay, Mobile Deposit, Transfer Now, Chat, ATM Deposit Review and any affiliated products
- Issue and maintain debit cards
- Process debit card disputes, including processing and reimbursement filing
- Process daily fraud monitoring reports
- Assist in reconcile accounts related to electronic banking
- Be an expert/ambassador for the banks electronic banking products
Knowledge, Skills & Abilities:
- Ability to explain technology to customers in an understanding and patient manner
- Comfort level with Apple and Android devices
- Excellent customer service skills, including problem solving, in person, on the phone, through email and chat
- Ability to analyze and solve problems as related to customer service in all areas of the bank
- Demonstrate First Federal Savings Banks Core Values while helping customers both internally and externally
- Familiar with Word, Excel and Adobe PDF
Education & Experience:
- High school diploma or equivalent
- Prior cash handling and customer service experience preferred
Other Duties:
This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Company Conformance:
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Physical/Work Environment:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Fair Lending & Bank Secrecy Act:
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.
First Federal Savings Bank is an Equal Opportunity Employer
On January 3rd 1966, in the back of a grocery store, First Federal Savings Bank opened our doors. Dick Belcher, CEO and founder, along with the board, envisioned a bank where friends and neighbors would feel like family. Our focus on people has allowed us to grow to be more than just a bank. We have expanded to 6 branches all over Northern Indiana and are considered to be a leading mortgage lender in Indiana.
Our mission statement says it very well: First Federal’s mission is to serve our customers with the newest, competitively priced products delivered to them with state-of-the-art technology; to provide to all First Federal Family members a favorable working environment with reasonable compensation and benefits; and to treat all customers and First Federal Family members in the manner that all would like to be treated.”
To simplify our beliefs and culture into a phrase, Dick Belcher said it best when stating, “We don’t want to be the biggest bank, just the best.”
