Loan Servicing Specialist

Loan Servicing Specialist

DEPARTMENT:  Loan Servicing          REPORTS TO: Senior Operations Manager, SVP          SUPERVISES:  N/A 

LOCATION:  Evansville Region – Operations Center              FSLA:  Non-Exempt           STATUS:  Full-Time                                    

OFFICER STATUS:  N/A                                                 

HOURS:  Monday – Friday, 8 am – 5 pm *Overtime may be required if business and staffing needs dictate.

First Federal was established on Evansville, Indiana’s Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.

Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services.

Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.

POSITION SUMMARY:

General responsibilities for this position include loan payment processing, loan payoff processing, title filing, new loan review on the core system, and file maintenance on loans.  This position is also responsible for answering incoming calls to the department and assisting customers and branches with questions involving the servicing of their loans and other general functions of Loan Servicing as assigned.  Responsible for all BSA related functions.

EDUCATION & EXPERIENCE:

High School Graduate or General Education Degree (GED)

One to two years related banking experience required

Previous Loan Servicing experience preferred

ESSENTIAL DUTIES AND RESPONSIBITIES: 

Daily processing of internal payment requests

Loan payment corrections, reversals, miss-postings, and NSF payments

Providing payoff quotes on Retail loans

Process payoff transactions for loans

End of day department balancing

Answering incoming calls for the servicing group providing information and/or resolutions for customers

Assist branches with customer questions and requests

Processing pay-by-phone requests

Title filing, including state-to-state transfers to perfect liens

Assist with construction draw processing, including inspections and disbursements

New loan set-up reviews on core system

Month end report reviews and applicable annotations as assigned

Pay homeowner’s insurance premiums

Process and balance escrow related items including private mortgage insurance, credit life and credit disability insurance

Escrow analysis process, recalculation, and review

Homeowner insurance claims processing, inspections, and approval

Assist with collateral releases and reimbursements of overpayment

Assist with all file maintenance of accounts to ensure accurate loan reporting

Assist with daily and monthly balancing of general ledgers and checking accounts used for servicing functions

File and document scanning and review

Performs other servicing related functions as assigned  

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent customer service skills

Excellent communication and interpersonal skills

Strong attention to detail

Payment processing knowledge helpful

Ability to utilize Windows Operating System and Microsoft Office products

COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION:

Accountability - Willing to accept responsibility for their own work. Understands and has consistent adherence to the bank’s policies and procedures. 

Accuracy – Ability to perform work accurately and thoroughly

Adaptability – Adapts to changing work environment, work priorities, and organizational needs. Able to effectively deal with change and diverse people

Analytical Skills – Ability to use thinking and reasoning to solve a problem.

Communication – Excellent verbal and written communication skills

Customer Service - Ability to provide excellent internal customer service in a timely manner while following bank policies and procedures. Interacting with customers, department and other departments in a courteous, professional & knowledgeable manner. 

Detail Oriented – Ability to pay attention to minute details of a project or task

Initiative - Willingness to seek out and take responsibility for additional work assignments. Taking action to advance job knowledge and assist the department in reaching goals.

Interpersonal Relationship – Expresses thoughts and reacts positive in difficult or stressful situations. Willingness to cooperate with co-workers and manager(s) to accomplish a common goal.  Capacity to create a positive work environment.  Demonstration of commitment to the organization by actively and positively supporting management decisions.  Responsive to suggestions for improvement and change.  Capable of communicating effectively on all levels with courtesy and tactfulness

Job Knowledge – Ability to make sound decisions drawing on knowledge and experience. Capable of analyzing and resolving customer or work related issues.  Understanding of current bank technology and initiative in learning new bank technology.

Motivation – Ability to inspire oneself to reach a goal and/or perform to the best of their ability

Organized – Possessing the trait of being organized or following systematic method of performing a task

Problem Solving – Ability to find a solution for or to deal proactively with work related problems

Team Oriented – Ability to work together with other members of the department and bank to achieve a goal

Time Management – Ability to utilize the available time to organize and complete work within given deadlines

ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25-50 lbs.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: First Federal Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 * This job description may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions will be reviewed and may be modified when deemed appropriate by management. As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed. Employee may be moved for business purposes to sustain business and staffing demands.