Loan Collateral Specialist

DESCRIPTION

SUMMARY:

The Loan Exceptions & Collateral Specialist must have a thorough understanding of most types of loans and other related requirements and can independently act to meet those requirements. Gathers, compiles, and evaluates information, as well as obtains documents necessary to remove collateral exceptions and file liens. Works under minimal supervision while supporting the Commercial and Retail Banking functions. Has a thorough understanding of regulatory requirements and legal requirements for Oklahoma and Arizona.

PRIMARY DUTIES/RESPONSIBILITIES:

This list includes the current primary responsibilities of this position.  It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

• Provides a high level of customer service when responding to Commercial Officers as well as Retail front-end staff.
• Gathers and evaluates information from Commercial and Retail Bankers, regarding title policies, tax returns, collateral information, financial documents, etc.
• Scans and indexes all loan document types to Synergy.
• Proactively resolves Commercial and Retail collateral exceptions as well as other types of exceptions.
• Sets up collateral tracking
• Assists with tracking Insurance and force placing. Contacts insurance companies for Evidence of Insurance to clear exceptions
• Files documents to perfect collateral such as lien entries, UCC-1 forms, UCC continuations, certified mailing of titles, determining filing location, and mailing real property documents to appropriate county and state to ensure the bank’s security interests are perfected.
• Mails adverse action and collection letters to applicants and clients.
• Processes requests for verification of deposit and other credit inquiries.
• Provides internal and external customer service from direct, emailed, faxed, or phone requests. This includes research and response in a timely, positive and professional manner.
• Completes special projects as assigned by Loan Operations Management.
• Must display a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance.
• Performs other related duties as assigned.

QUALIFICATIONS

QUALIFICATIONS:

EXPERIENCE REQUIREMENTS:

• Minimum of two years of experience in loan operations preferred.  
• An equivalent combination of education and/or experience may be substituted for the stated qualifications.

 EDUCATION REQUIREMENTS:

• High school degree or equivalent required.
• Bachelor’s degree preferred.

 OTHER REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES, CHARACTERISTICS):

• Thorough knowledge of loan documentation and perfection/recording requirements.
• Thorough knowledge of title policies, UCC guidelines, lien filing and mortgage/deed of trust filing.
• Thorough knowledge of loan regulations including but not limited to the Real Estate Settlement Protection Act (Reg X), Truth in Lending Act (Reg Z), Equal Credit Opportunity Act (Reg B) and Fair Credit Reporting Act (Reg V).
• Working knowledge of Bank’s lending policies and procedures and banking operations functions.
• Ability to read, comprehend and evaluate detailed and complex loan documents.
• Ability to quickly learn new skills and apply to role.
• Detail-oriented, high level of flexibility and adaptability, enabling individual to work in a fast-paced environment. Must be well-organized and display excellent time-management skills.
• A positive attitude and excellent communication and interpersonal skills.
• Exceptional understanding of needs to provide client focused service.
• Ability to maintain high level of discretion and confidentiality.
• Ability to work independently to resolve problems.
• Proficient typing and computer skills. Proficient , including MS Word, Outlook and Excel.
• Strong team focus with ability to work effectively in a team environment.

 ADDITIONAL INFORMATION

 SUPERVISORY RESPONSIBILITY:  None

 PHYSICAL REQUIREMENTS:  Normal office environment

EOE Disability/VET